Security Officer

Citadel Security Inc.; Thornton (CO); Hybrid; USD 26,000 - 32,000; Part time

Job summary

Citadel Security USA in Thornton, CO is seeking a dependable Unarmed Security Officer for part-time shifts (Mon-Thu 2:15 PM – 8:15 PM; additional Saturday opportunities). The role involves patrols, public interaction, incident reporting, and maintaining a safe environment.

Applicants should communicate clearly, stay calm under pressure, and complete written incident reports. Prior security or public-facing service is preferred. Equal opportunity employer.

Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to remain calm, respectful, and attentive during challenging interactions.
• Sound judgment when identifying hazards and notifying authorities.
• Ability to complete written and digital incident reports accurately.
• Reliability and punctuality for scheduled shifts.

Responsibilities

• Conduct routine patrols of indoor and outdoor areas.
• Promote a safe environment with courtesy and professionalism.
• Explain site rules and address questions.
• De-escalate disruptive behavior with professional communication.
• Respond to medical, fire, evacuations per procedures.
• Provide emergency assistance when trained.
• Assist with opening and closing procedures.
• Complete incident documentation in digital system.
• Coordinate with responders when warranted.
• Follow post orders and report concerns.

Skills

Verbal communication

Calm under pressure

Judgment

Report writing

Reliability

Patience

Job description

Location: Thornton, CO 80229
Employment Type: Part-Time
Pay: $21.00 per hour
Schedule: Monday - Thursday | 2:15 PM - 8:15 PM
Additional Saturday shifts may be available at other assigned locations.

Position Overview

Citadel Security USA is seeking a dependable and service-oriented Unarmed Security Officer to help maintain a safe, welcoming, and orderly environment at an assigned location in Thornton, Colorado. This role combines regular foot patrols, public interaction, observation, and incident reporting. The ideal candidate can communicate calmly, apply established rules fairly, recognize potential safety concerns, and respond appropriately when assistance is needed.

What You Will Do

• Conduct Routine Patrols: Walk through assigned indoor and outdoor areas, including hallways, restrooms, public spaces, and parking areas, to identify hazards, suspicious activity, or possible policy violations.
• Promote a Safe Environment: Maintain a visible security presence while treating visitors and staff with courtesy and professionalism.
• Communicate Policies: Explain site rules clearly and respectfully, answer routine questions when appropriate, and address concerns without unnecessarily escalating situations.
• De-escalate Disruptive Behavior: Use sound judgment, patience, and professional communication to manage tense interactions and request additional assistance when necessary.
• Respond to Emergencies: Follow established procedures for medical incidents, fire alarms, evacuations, and other urgent situations.
• Provide Emergency Assistance: Administer first aid, CPR, or Narcan only when appropriately trained and certified, as applicable, and in accordance with established procedures.
• Support Opening and Closing Procedures: Assist with securing or opening assigned areas and help ensure the building is handled according to site protocols.
• Complete Incident Documentation: Record accidents, safety concerns, rule violations, and removal or trespass-related incidents accurately in the required digital reporting system.
• Coordinate With Responders: Contact local law enforcement or emergency services when circumstances warrant and provide relevant information to responding personnel.
• Follow Post Orders: Carry out assigned duties consistently, maintain required records, and communicate significant concerns to the appropriate supervisor.

Required Qualifications

• Strong verbal communication and interpersonal skills.
• Ability to remain calm, respectful, and attentive during challenging interactions.
• Sound judgment when identifying hazards and determining when to notify a supervisor or emergency responder.
• Ability to complete written and digital incident reports accurately.
• Reliability and punctuality for scheduled shifts.
• Ability to walk assigned patrol routes and remain attentive throughout the shift.
• Willingness to follow company procedures, site rules, and supervisor instructions.

Preferred Qualifications

• Previous experience in security, public-facing service, or a similar role.
• Experience working with members of the public and addressing disruptive behavior professionally.
• Current first aid, CPR, or Narcan training, where applicable.
• Familiarity with electronic incident reporting or log systems.

Equal Opportunity EmployerCitadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.