Doorperson - The Residences at Rainier Square

Greystar; Seattle (WA); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Housing discount

Sabbatical leave

401(k) match

Parental leave

Employee assistance program

Life insurance

Job summary

Greystar's Residences at Rainier Square in Seattle is seeking an experienced Concierge to manage the entrance, ensure building security, and greet residents, guests, and visitors with a welcoming presence.

The role emphasizes outstanding customer service, professional dress and communication, and teamwork with maintenance and security, with housing discounts and a comprehensive benefits package.

Qualifications

• Excellent customer service and ability to interact with a diverse group of people.
• Professional in dress & communication skills.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Responsibilities

• Warmly greet residents, guests, and visitors, ensuring they feel welcomed and valued.
• Monitor and control access to the building, verifying identity and authorized entry.
• Maintain a visible presence at the entrance to enhance security and deter unauthorized access.
• Receive, log, and distribute packages, mail, and deliveries to residents in a timely and secure manner.
• Maintain detailed logs of visitor arrivals, deliveries, and any unusual activities or incidents.
• Assist residents and visitors with information, directions, and local area services.
• Coordinate with other staff, such as maintenance and security, to ensure smooth operations.
• Ensure the cleanliness and orderliness of the entrance and lobby area.

Skills

Customer service

Diversity & inclusion

Communication skills

Organization

Neighborhood knowledge

Computers & software

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Residences at Rainier Square has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success. This position is responsible for managing the entrance and ensuring the security of our building. This role will be the first point of contact for residents, guests, and visitors, providing a welcoming presence and offering assistance as needed, and ensuring security and emergency situations are handled calmly and efficiently.

JOB DESCRIPTION

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package. What we are looking for Excellent customer service and someone who can interact with a diverse group of people Professional in dress & communication skills Strong organizational skills with high attention to detail Knowledge about the neighborhood to assist residents and guests Proficiency in using computers, internet, and basic software.

What sets us apart: Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!

• Warmly greet residents, guests, and visitors, ensuring they feel welcomed and valued.
• Monitor and control access to the building, verifying the identity of individuals, and ensuring only authorized entry.
• Maintain a visible presence at the entrance to enhance security and deter unauthorized access.
• Receive, log, and distribute packages, mail, and deliveries to residents in a timely and secure manner.
• Maintain detailed logs of visitor arrivals, deliveries, and any unusual activities or incidents.
• Assist residents and visitors with information, directions, and local area services.
• Coordinate with other staff, such as maintenance and security, to ensure smooth operations and address any issues promptly.
• Ensure the cleanliness and orderliness of the entrance and lobby area.

COMPENSATION

The hourly range for this position is $22.00 - $23.00

Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

BENEFITS & PERKS

• Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
• Low (free basic) employee Medical costs for employee-only coverage.
• Generous Paid Time off.
• All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays.
• Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.
• *Benefits offered for full-time employees.
• For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

EEO & DEI STATEMENTS

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

CORE VALUES

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.