Precision Medicine Customer Success Specialist

Tempus AI; Chicago (IL); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Incentive compensation

Restricted stock units

Medical benefits

Job summary

Tempus AI, located in Chicago, Illinois, seeks a detail-oriented individual to enhance customer communications and operational efficiencies. The candidate will manage sample requests, support turnaround efforts, and build strong relationships with laboratory partners.

The role requires a 4-year degree in Biological Sciences and exceptional customer service skills. A salary range between $48,000 and $55,000 is offered, along with comprehensive benefits.

Qualifications

• Exceptional customer service skills and strong interpersonal skills.
• Ability to communicate effectively with patients by telephone and email.
• Highly organized, superb attention to detail and accuracy.

Responsibilities

• Manage sample and document requests, triage order issues, and coordinate shipping.
• Work cross-functionally to meet customer retention and turnaround time goals.
• Maintain relationships with laboratory employees and sales representatives.

Skills

Customer service skills

Interpersonal skills

Problem-solving

Organization

Attention to detail

Communication

Education

4-year college degree in Biological Sciences or similar

Tools

General office equipment and software knowledge

Job description

Tempus AI, located in Chicago, Illinois, seeks a detail-oriented individual to enhance customer communications and operational efficiencies. The candidate will manage sample requests, support turnaround efforts, and build strong relationships with laboratory partners.

The role requires a 4-year degree in Biological Sciences and exceptional customer service skills. A salary range between $48,000 and $55,000 is offered, along with comprehensive benefits.