Pre-SIU Adjuster

Aspire General Insurance; Rancho Cucamonga (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid Time Off

Company Observed Holidays

Job summary

Aspire General Insurance in Rancho Cucamonga is looking for a Pre-SIU Adjuster who will be responsible for investigating automobile claims with a focus on fraud detection. The role involves detailed documentation of investigations, adherence to industry regulations, and effective communication with clients and staff.

This career-path position offers benefits such as Medical, Dental, Vision, PTO, and 401k. Ideal candidates will have three or more years of experience in insurance claims handling and demonstrate strong analytical and decision-making skills.

Qualifications

• Three or more years of experience in the Property and Casualty insurance industry handling automobile claims.
• Clear understanding of insurance industry practices, standards, and terminology.
• Ability to pass a background check.

Responsibilities

• Conduct initial investigations of automobile claims involving potential fraud.
• Identify potential fraud indicators and document findings.
• Ensure compliance with state and federal insurance regulations.

Skills

Communication skills

Analytical skills

Customer service skills

Decision-making

Organization skills

Job description

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our company values can best be described with ABLE: to always do the right thing, be yourself, learn and evolve, and execute. Join our team where every individual takes pride in driving their role for shared success.

Job Summary

Under the direction of the Pre‑SIU Supervisor, the Pre‑SIU Adjuster is responsible for conducting the initial investigation of automobile claims involving perils with a high propensity for fraud. These include fire, theft, vandalism, hit while parked, catalytic converter theft, and other suspicious loss types. The Adjuster identifies potential fraud indicators, ensures timely and well‑documented investigations, and refers appropriate cases to the Special Investigations Unit (SIU) for further handling. This role is structured as a career development path into a full SIU Investigator position.

Duties and Responsibilities

• Social media investigations.
• ISO and TransUnion database searches.
• Vehicle locator searches.
• Vehicle history reports.
• Obtain phone records.
• Credit checks.
• Background checks.
• Other tasks as needed.

Investigate, Evaluate, and Resolve Automobile Claims Related To

• Theft
• Fire/Arson
• Hit while parked
• Catalytic converter theft
• Sandstorm damage
• Vandalism
• Water/Flood Damage
• Vermin/Rodent Claims

Identify Potential Fraudulent Claims, Including

• Suspicious vandalism claims.
• Suspicious vehicle theft claims.
• Suspicious fire losses.
• Suspicious injury claims.
• Suspicious hit while parked claims.
• Any other suspicious claims.
• Document investigations and findings.
• Ensure ongoing adjudication of claims within company standards, industry best practices, and all state and federal regulations.
• Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria, and follow company policies, procedures, and work rules.
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, and claim file documentation.
• Maintain regular and predictable punctuality and attendance.
• Attend fraud‑related presentations/seminars/meetings and inform company management of important information learned at these events.
• Perform other duties as necessary.

Requirements

• Three or more years of experience in the Property and Casualty insurance industry handling automobile claims.
• Clear understanding of insurance industry practices, standards, and terminology.
• Ability to pass a background check.
• Disciplined approach to all job‑related activities.
• Strong foundation of personal organization, sound decision‑making, analytical skills, interpersonal and customer service skills.
• Ability to work in a fast‑paced environment while managing multiple priorities simultaneously.
• Ability to achieve targeted performance goals.

Inter‑relationship Component

• Ability to develop excellent working relationships with staff, clients, partners, and outside agencies.
• Effective and friendly communication conducive to teamwork and professionalism.
• Ability to work cohesively with other company partners and staff to achieve company goals.
• Represent the company in a professional manner and contribute to the corporate image.
• Consistently provide excellent client service.

Working Conditions

• This is a non‑exempt position that complies with the alternative work schedule when applicable.
• May require mandatory overtime as deemed appropriate by management.
• The office environment is highly technical, supporting a paperless environment.
• Travel may be required.
• Fast‑paced work environment where accuracy is essential to successful task completion.
• Requires extended periods of computer use and sitting.

Benefits

Medical, Dental, Vision, PTO, 401k, Company Observed Holidays.

Individuals seeking employment at Aspire General Insurance Services LLC are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation in accordance with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

• Dependent on plan selected

Compensation may vary based on several factors, including candidate's individual skills, relevant work experience, location, etc.