Pre-Sales Solutions Engineer - DevOps & Security NEW

The Briefed; Boston (MA); On-site; USD 80,000 - 106,000; Full time

Benefits offered by this job

Equity RSUs

ESPP

401(k) match

Comprehensive health coverage

Job summary

Datadog in Boston is seeking a Sales Engineer to partner with the enterprise sales team, qualify technical opportunities, and deliver compelling product demonstrations. You will own POCs, troubleshoot pre-sales challenges, and relay customer feedback to product leadership.

Requires deep DevOps tooling knowledge, Windows/Linux administration, strong presentation skills, and up to 25% travel. This role blends field work with internal collaboration to shape product strategy.

Qualifications

• Strong experience with modern DevOps monitoring, APM, log management, or cloud tooling.
• Hands-on Windows or Linux server administration.
• Excellent presentation and demo skills for external clients and internal teams.
• Strong problem-solving to tackle unstructured technical hurdles during onboarding.
• Willingness to travel up to 25% for client meetings and events.

Responsibilities

• Sales partnership and value articulation with enterprise clients.
• Demos and technical presentations tailored to customers and engineers.
• POC ownership, guiding technical evaluations and onboarding.
• Collaborate with Product to relay customer feedback and feature needs.
• Maintain competitive intelligence and continuous learning on cloud and DevOps trends.

Skills

DevOps tooling

Systems admin

Presentation skills

Problem solving

Travel readiness

Tools

AWS

Azure

Google Cloud

Docker

Kubernetes

Job description

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across their entire technology stack to detect and resolve issues before they impact customers.

As a Sales Engineer, you will partner directly with the enterprise sales team to qualify and close technical opportunities with prospects and partners. Combining deep technical expertise in systems administration and DevOps monitoring with client-facing presentation skills, you will deliver compelling product demonstrations, lead Proofs of Concept (POCs), and troubleshoot technical roadblocks during the pre-sales life cycle. Additionally, you will serve as a vital link between the field and internal engineering—relaying customer feedback, feature requests, and competitive insights to influence Datadog's core product strategy.

Key Responsibilities

• Sales Partnership & Value Articulation: Partner with Account Executives to articulate Datadog’s overall value proposition, technical vision, and observability strategy to prospective enterprise clients.
• Demos & Technical Presentations: Deliver tailored, high-impact technical presentations and live product demonstrations to prospective customers, engineering teams, and executive leaders.
• Proof of Concept (POC) Ownership: Guide customers through technical evaluations, system configuration, and initial platform onboarding, solving complex technical challenges during the pre-sales cycle.
• Product & Feedback Loop: Serve as a voice for the customer by collaborating directly with Datadog Product Managers to prioritize new feature requests, communicate competitive gaps, and elevate technical issues.
• Continuous Learning & Competitive Intelligence: Continuously expand your knowledge of modern cloud infrastructure, container ecosystems, and DevOps monitoring tools to build competitive market intelligence.

Requirements

Technical Systems & Pre-Sales Capability

• DevOps & Monitoring Tooling: Practical knowledge of and experience with modern DevOps monitoring, APM, log management, or cloud architecture tools.
• Systems Administration Background: Hands-on experience operating or administering Windows or Linux server environments.
• Presentation & Demo Skills: Strong verbal communication skills with the confidence to deliver technical presentations and live software demonstrations to external clients and internal teams.
• Creative Problem-Solving: Ability to evaluate unstructured, ambiguous technical hurdles quickly during client onboarding and sales evaluations.
• Travel Logistics: Willingness and capability to travel up to 25% of the time via auto, train, or air for client meetings and regional events.

Preferred Qualifications

• Prior experience in a technical pre-sales, Solutions Engineering, or technical account advisory role.
• Familiarity with public cloud platforms (AWS, Azure, Google Cloud Platform), containers (Docker, Kubernetes), or modern microservices architectures.
• Experience with REST APIs, scripting (Python, Bash, PowerShell), and ITSM workflow integrations.

Total Rewards & Benefits

• Compensation & Equity: Base salary range of $80,000 – $106,000 USD + variable incentive compensation + Restricted Stock Units (RSUs) + Employee Stock Purchase Plan (ESPP) discount.
• Healthcare & Family Support: Comprehensive health, dental, and vision coverage, parental planning support, and mental health stipends.
• Retirement & Financial: 401(k) retirement plan with employer match, fitness reimbursements, and paid time off.
• Culture & Growth: Best-in-breed onboarding, cross-departmental mentor and buddy programs, continuous technical training, and participation in internal Community Guilds.