Pre-Sales Engineer

ui.com; Chicago (IL); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Fully paid medical, dental, and vision insurance

Flexible, hybrid work environment

Opportunity to influence products used worldwide

Job summary

A global technology platform provider seeks a Pre-Sales Engineer to design scalable solutions and engage with enterprise customers. You will translate complex technical concepts into clear narratives and influence product direction while working across various IT infrastructures. The role offers flexibility, a collaborative environment, and a competitive salary range of $80,000 - $120,000. Ideal candidates will have a strong technical background, comfort in ambiguity, and excellent communication skills.

Qualifications

• Strong technical background with a foundation in networking concepts preferred.
• Clear communicator who can translate complex technical concepts for various audiences.
• Comfortable operating in fast-paced, ambiguous environments while engaging with customers.

Responsibilities

• Own problem discovery and design scalable solutions across networking and physical security.
• Create presentations, demos, and training content for complex systems.
• Translate customer needs into actionable feedback that informs product direction.
• Support inbound opportunities and proactive outbound engagement with customers.
• Build and maintain lab environments to test real-world solutions.

Skills

Technical background

Networking concepts

Clear communication

Problem-solving

Strategic thinking

Job description

Chicago, IL, United States (Research and Development)

Pre-Sales Engineer

At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 million devices worldwide, from ISP networking products to next generation of IT solutions. Our growth is made possible by the dedicated team of hundreds behind the scenes.

Pre‑sales engineering is not a support function—it’s a strategic lever. You’ll work at the intersection of customers, partners, and product, helping define how modern IT infrastructure is designed, deployed, and scaled.

The Role

We’re looking for a Pre‑Sales Engineer who thrives in ambiguity, thinks in systems, and enjoys turning complex, real‑world problems into simple, scalable solutions. You’ll work across Ubiquiti’s expanding ecosystem—including routing, switching, security, SD‑WAN, cameras, and access control—partnering with enterprise customers, MSPs, and internal teams to design architectures and influence product direction. This is not a traditional, script‑driven sales engineering role. You’ll be expected to operate with autonomy, challenge assumptions, and contribute to how UniFi evolves—not just how it’s sold.

What You’ll Do

• Own problem discovery and design scalable solutions across networking and physical security, even when requirements are unclear
• Create presentations, demos, and training content that translate complex systems into clear, compelling narratives
• Translate customer and partner needs into structured, actionable feedback that informs product direction
• Scale the Partner Program by onboarding new MSPs/SIs and growing existing partners through repeatable, high‑quality deployments
• Support both inbound opportunities and proactive outbound engagement with high‑potential customers and partners
• Build and maintain lab environments to test, validate, and refine real‑world solutions

What We’re Looking For

• Embraces AI and LLMs to scale learning, problem‑solving, and creative output efficiently
• Strong technical background required, with a solid foundation in networking concepts preferred
• Clear communicator who can translate complex technical concepts for both technical and executive audiences
• Strategic and systems‑oriented thinker who can connect individual problems to broader patterns and solutions
• Comfortable operating in fast‑paced, ambiguous environments while engaging with a high volume of customers and partners
• Latest Ubiquiti gear to build and maintain a home lab
• Fully paid, high‑coverage medical, dental, and vision insurance
• Opportunity to directly influence products used by millions worldwide
• Flexible, hybrid work environment

Salary Range: $80,000 - $120,000

We are an equal opportunity employer. All qualified individuals are encouraged to apply.