Pre Sales Engineer

R2 Unified Technologies; Boca Raton (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401k including matching

Profit sharing

Unlimited PTO

100% Covered Medical & Dental

Life Insurance and Disability

Job summary

A leading technology solutions provider in Boca Raton is looking for a Pre-Sales Engineer. The candidate will lead technical discussions, provide solution design, and serve as a trusted advisor to clients. Key requirements include strong problem-solving skills, experience with Cisco Enterprise Networking, and the ability to work autonomously. Preferred qualifications include 5+ years in the industry and relevant certifications. This role supports customer engagement from pre-sales through to post-sales, enhancing relationships and ensuring success.

Qualifications

• Strong problem-solving skills with technology assessment.
• Working knowledge of various network application characteristics.
• Passionately staying updated on new technology trends.

Responsibilities

• Lead technical sessions and meet directly with customers.
• Document customer design requirements and propose solutions.
• Engage in consultative selling to identify new opportunities.
• Maintain relationships as a trusted advisor post-sales.

Skills

Problem-solving skills

Technical expertise in OSI model

Excellent written and communication skills

Presentation skills

Passion for technology

Tools

Cisco Enterprise Networking

SD-WAN Technologies

WAN & MPLS Architecture

Datacenter Infrastructure

IaaS Cloud Hosting Solutions

Job description

The Pre-Sales Engineer is the technical lead on the account team, responsible for technical and business requirements, discovery, proposal preparation support and technical presentations to customers for R2 Unified Technologies’ full suite of products and solutions. He/she will also serve as the account team technical lead for Enterprise Networks, Cloud Solutions, Virtualization, Security, Collaboration, Managed Services and Datacenter Infrastructure solution design, engineering, consulting and proactively leverage other resources within the organization as need to address customer technology needs. He/she will be comfortable with building customer relationship once introduced, performing onsite demonstration of products and explaining features and benefits that meet specific customer needs.

Responsibilities

• Meet directly with customers, leading technical sessions, as well as work closely with the sales team
• Perform customer discovery discussions to understand and document business needs and design requirements necessary for the formulation of optimal solutions
• Pre-sales design and implementation expertise in CPE, WAN and Cloud service integration solutions
• Alter the design as needed to result in the customer choosing R2 Unified Technologies’ Solutions
• Document via diagrams and writing, and presents the solution to the customer
• Accurately describe the feature sand benefits of proposed solutions to the customer
• Clearly communicate the customer design to the teams responsible for ordering, implementation and ongoing support and continues to grow relationships with other key resources in the organization
• Ability to write SOWs as part of the customer proposal process
• Engage in consultative selling and customer questioning techniques in order to identify new opportunities to sell within existing accounts and maintain the role of trusted advisor to both the customer and the sales team
• Creatively design solutions for customers using the best mix of R2 approved products & solutions
• Work very closely with vendors and account executives to help them better understand how technology brings value to their customers and be a player in the growth of their practice
• Participate in strategic and tactical account planning
• Build relationships with customers by serving as the technical liaison for pre-sales to post-sales, with the goal of being the customer's trusted advisor
• Ability to write SOWs as part of the customer proposal process
• Participate in internal kick off meetings and perform a technical handoff from the sales cycle to the Operations team.
• Participate in customer kick off meetings to ensure customer and operations teams are aligned with the solution provided
• Research and learn about new vendor products to share with the Sales and Engineering teams.
• Responsible for growing strategic product sales and revenue through proactive engagement with customers
• Participate in gaining manufacturer certifications as needed by R2 Unified Technologies

This job description does not list all duties of the job. You may be asked by management to perform other duties.

Management has the right to revise this job description at any time. This job description does not constitute a contract for employment.

401k

Including matching

Profit sharing

Share in the success

Paid time off

Unlimited PTO

100% Covered

Medical & Dental

Life Insurance

ST & LT Disability

Job Requirements

• Strong problem-solving skills: ability to assess a problem and determine an effective course of action through technology
• Strong technical background in layers 1 through7 of the OSI model and knowledge of the characteristics of various applications that ride over various networks
• Excellent written and communication skills
• Ability to deliver presentations
• Must be passionate about technology. They must be consistently on the forefront of the newest trends and technologies through self-study.
• Ability to work autonomously on multiple projects and associated deliverables

Required Experience

Experience or knowledge with most of the following technologies:

• Cisco Enterprise Networking
• SD-WAN Technologies
• WAN & MPLS Architecture for major carriers
• Datacenter Infrastructure for Cisco, Pure, DellEMC & Nutanix
• IaaS Cloud Hosting Solutions for AWS & Azure

Preferred Qualifications

• 5 years industry experience preferred
• Industry leading certifications preferred

To be a technology partner, it’s not about what you sell, it’s about how you deliver. Innovation, passion, and execution will continue to be the principles for which R2 hires, retains, and serves.

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