Pre-Registration Specialist

The Chickasaw Nation; Ada (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Chickasaw Nation Medical Center seeks a Full Time Pre-Registration Specialist to join the Pre Registration team. You will verify patient demographics, identify eligibility for third-party resources, and update medical records with accuracy.

Responsibilities include providing excellent service to patients and staff, guiding documentation at check-in, and coordinating Medicaid/Medicare eligibility referrals while maintaining a compliant and organized workspace.

Qualifications

• Minimum 3 years directly related experience.
• High school diploma or GED; additional education not required.
• Ability to protect patient privacy and confidentiality.
• Knowledge of third-party resources for Medicaid/Medicare eligibility.

Responsibilities

• Provide first-class customer service to patients and staff.
• Verify patient demographics and ensure accurate medical records.
• Explain required documentation at check-in.
• Identify and refer patients for Medicaid/Medicare eligibility.
• Assist patients with filing claims involving third-party resources.
• Maintain a clean, organized work area and follow safety guidelines.

Skills

Customer service

Confidentiality

Multitask

Teamwork

Organizational skills

Professional communication

Education

High School, GED or Equivalent

Tools

Electronic health record software

Microsoft Office

Printers and scanners

Job description

Description

We are currently looking for aFull Time Pre-Registration Specialistto join our Pre Registration team located at the Chickasaw Nation Medical Center working.

Summary

Performs pre-registration duties according to Chickasaw Nation eligibility guidelines by direct interaction with the Native American patient population and to identify any third-party resources benefits and update. Verify accuracy of patients Medical Record Chart including demographic information and any documentation required for services.

Responsibilities

• * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• * Completes all training and development requirements and participates in continuing education opportunities
• * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• - Maintains a clean, organized work area and ensures a safe environment
• - Maintains and promotes professionalism
• - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• - Adheres to Chickasaw Nation dress code standards
• * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• * Scans documents into software
• * Obtains accurate patient information and updates patient charts as needed
• * Advises patient of any documentation that will be needed at time of check in
• * Refers patients as appropriate for Medicaid and or Medicare eligibility
• * Assists patients in filing claims for medical services involving alternate third-party resources
• * Determines the eligibility of patients seeking health care
• * Performs pre-registration duties when applicable
• * Collects and verifies third party Medicare, Medicaid and or Private insurance and obtains appropriate authorization signatures
• * Flexibility in cross-training and providing coverage for clinic to clinic
• * Performs all other duties as assigned

Competencies

Essential:

• * Able to follow instructions, both written and oral
• * Able to adhere to all scheduling and attendance requirements
• * Ability to maintain a high level of confidentiality in all matters
• * Must be able to work quickly, efficiently and accurately
• * Honesty, truthfulness, reliability, accountability
• * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• * Possess basic knowledge of medical terminology
• * Learn and demonstrate competencies to any new technology in a timely manner
• * Knowledge of general office budgeting practices
• * Ability to multitask
• * Organizes work and assigned area logically and orderly
• * Filing skills
• * Establishes professional working relationships as appropriate
• * Works well within a team
• * Organizational and time-management abilities
• * Ability to plan, organize and follow through on assignments
• * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• * Communicates clinical information to patient in non-emergent setting
• * Prepares role specific reports

Skills

Essential:

• * Basic Computer skills
• * Electronic health record software as appropriate
• * Must be familiar with the Microsoft Office Suite of products
• * Printers and scanners
• * Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)

Experience

Essential:

• * 3 years directly related experience

Education

Essential:

• * High School, GED or Equivalent

Credentials

Essential:

• * Pass general background check
• * Standard Driver's License

Working Conditions

Essential:

• * Works in a hospital or clinic environment
• * Organized
• * Structured
• * Team-oriented
• * Computers, printers, phones
• * Communications phone, computer
• * Communications written, verbal
• * Interacts with patients in difficult and/or emergency situations
• * Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
• * Pass pre-employment drug test
• * Sometimes bend, kneel, stoop, push, reach
• * Use computer up to 100% of shift
• * Non strenuous work
• * May work day shift
• * TB questionnaire and screening

Training

It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission:

• *To enhance the overall quality of life of the Chickasaw people.

Vision:

• *To be a nation of successful and united people with a strong cultural identity.

Core Values:

• *The Chickasaw People
• *Cultural Identity
• *Servant Leadership
• *Selflessness
• *Can Do Attitude
• *Perseverance
• *Stewardship
• *Trust and Respect
• *Loyalty
• *Honesty and Integrity
• *Teamwork