Tribal Health Navigator, Customer Relations - 33738

Chickasaw Nation; Ada (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

The Chickasaw Nation Tribal Health Program in Ada, OK seeks a Tribal Health Navigator, Customer Relations to serve Chickasaw citizens. You will advise, educate, and support enrollment in Tribal Health processes, handling inquiries and guiding patients through the system.

Responsibilities include greeting citizens, assisting with applications, maintaining records, and coordinating with program staff to resolve issues and improve access to health services.

Qualifications

• 3 years directly related experience in customer service or healthcare programs
• Ability to follow detailed program guidelines and documentation
• Strong written and verbal communication skills

Responsibilities

• Provide exceptional customer service to Chickasaw citizens for healthcare needs
• Educate citizens on Tribal Health programs and assist navigation through the system
• Manage daily operations to keep Tribal Health services accessible and understandable
• Assist citizens with applications and gathering necessary documents for programs
• Interview applicants to determine eligibility according to guidelines
• Serve as liaison to provide information and resolve problems for citizens
• Maintain electronic records of communications and referrals across channels
• Coordinate with Health Spending Account staff for premiums, deductibles and co-pays

Skills

Basic Computer skills

Microsoft Office Suite

Typing speed

Education

High School or GED

Associates Degree in related field

Tools

Microsoft Office Suite

Job description

Tribal Health Navigator, Customer Relations - 33738

Ada, OK | Health | Full Time

Posted yesterday | Apply before November 21, 2026

Description

We are currently looking for aFull Time Tribal Health Navigator, Customer Relationsto join our Tribal Health Dental Team team located at the Silverstone Building working8:00AM-5:00PM - Mo Tu We Th Fr.

Summary

The purpose of this position directly services Chickasaw citizens by assisting, advising, and education citizens about the Tribal Health process.

Responsibilities

• This position is the first contact to provide exceptional customer service to Chickasaw citizens to assist them with their healthcare needs
• Provide education and guidance to citizens needing assistance through the Tribal Health programs or needing assistance navigating the healthcare system
• Performs daily operations of Tribal Health program to ensure services are easily available and understandable for citizens
• Provides guidance to citizens seeking participation in the Tribal Health program to include initiating applications and obtaining the necessary documents
• Receives and interviews applicants to determine eligibility according to Program guidelines and regulations
• Act as the liaison to provide information and resolve problems for citizens
• Communicate effectively with patients by written and verbal means, including by phones, letter and e-mail. Maintain electronic record of all communication within CNIQ
• Effectively communicates with citizens to assist them in getting the information they need to apply for the program, this may include care plans, statements and explanation of benefits
• Coordinate with Health Spending Account (HSA) staff to obtain assistance with premiums, deductibles and co-pays when eligible. Confirm through Services at Large (SAL) database to prevent duplication of reimbursement for services
• Performs patient registration by utilizing the Chickasaw Nation Internet Quorum (CNIQ)
• Process request for eyeglass vouchers
• Manages timekeeping for assigned staff
• Coordinate with resource management team to obtain W-9's as needed
• Assists caller and walk-ins based on knowledge of the Chickasaw Nation Tribal Health Programs
• Resolve any customer concerns timely and effectively
• Proactively help citizens with health needs through internal and external resources
• Interact and maintain professional working relationship with all Chickasaw Nation programs
• Answer routine inquiries and make appropriate referral of questions concerning customer needs
• Receive and read incoming correspondence and reports and exercise self-judgment in preparing replies
• Prepare replies for the Chickasaw Nation Tribal Health Program
• Schedules staff meetings, conferences, and events
• Represent Tribal health on ad hoc group meetings as needed
• Communicate the Tribal Health program mission and vision
• Forward relevant information regarding key operating aspects to the manager
• Serve as a liaison and advocate between citizens and Health programs
• Performs all other duties as assigned

Competencies

Essential

• Able to follow instructions, both written and oral
• Able to adhere to all scheduling and attendance requirements
• Ability to maintain a high level of confidentiality in all matters
• Ability to work independently
• Honesty, truthfulness, reliability, accountability
• Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments
• Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
• Must have working knowledge of insurance authorization and billing processes
• Administration of insurance health systems
• Working knowledge of dental terminology
• Possess a strong commitment to Chickasaw youth and families
• Ability to multitask
• Relates problems and translates understandable solutions
• Establishes professional working relationships as appropriate
• Works well within a team
• Organizational and time-management abilities
• Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
• Interpersonal skills to motivate, investigate, inspire
• Writes effective communications with team, departments, guests and management
• Prepares role specific reports

Skills

Essential

• Basic Computer skills
• Must be familiar with the Microsoft Office Suite of products
• Accurately type 40 words per minute

Experience

Essential

• 3 years directly related experience

Education

Essential

• High School, GED or Equivalent

Nonessential

• Associates Degree in directly related field

Essential

• Minimum of 3 years experience in performing duties such as insurance coverage and explanation of benefits data, customer service, general accounting, conflict resolution, establishing and enforcing program guidelines, or equivalent. Medical, dental office coding, billing procedures, and insurance adjudication

Credentials

Essential

• Pass general background check
• Standard Driver's License

Essential

• Dental Assistant Certification

Working Conditions

Essential

• Pass pre-employment drug test
• Works in an office setting
• Sitting up to 75% of shift

Training

• It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values

Mission

• To enhance the overall quality of life of the Chickasaw people.

Vision

• To be a nation of successful and united people with a strong cultural identity.

Core Values

• The Chickasaw People
• Cultural Identity
• Servant Leadership
• Selflessness
• Can Do Attitude
• Perseverance
• Stewardship
• Trust and Respect
• Loyalty
• Honesty and Integrity
• Teamwork