Pre- Registration/ Receptionist

Nevada Regional Medical Center; Nevada, Northern (MO, KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Nevada Regional Medical Center is seeking a courteous patient access clerk to welcome visitors, schedule appointments, collect copays, verify demographics and insurance, and help ensure smooth clinic operations.

This entry-level role requires CPR/First Aid readiness within 6 months, a high school diploma, strong MS Office skills, and a commitment to confidentiality and exceptional customer service in a fast-paced medical office.

Qualifications

• CPR Certification within 6 months of hire.
• High school graduate or equivalent.
• Must adhere to NRMC appearance and attire policy.
• Experience in a medical office setting preferred.
• Computer experience preferred.
• CMS Omnibus COVID-19 Health Care Staff Vaccination Final Rule.

Responsibilities

• Schedules patient appointments to ensure access to care.
• Collects and processes copays and payments.
• Registers patients verifying demographics and insurance information.
• Maintains clean and welcoming reception and waiting area.
• Processes paperwork and clinical documentation for communication between physicians and clinic.
• Checks insurance authorization and communicates benefits.
• Assures billing accuracy and collaborates with coding/medical records.
• Maintains relationships with business office peers and clinicians.
• Demonstrates high level of customer service with patients and staff.
• Requires ability to use keyboard, telephone, copier, calculator.
• Works in a fast-paced medical office environment.
• Ability to multi-task, organize and prioritize workload.

Skills

Clear communication

CPR/First Aid

Math skills

Multitasking

Oral communication

Written communication

MS Office

Office equipment

Customer service

Patient confidentiality

Education

High school diploma or equivalent

CPR certification within 6 months

Tools

Word

Excel

Internet

Email

Job description

Pay

Base Wage starting at $15.15; increased based on experience

Incentive Eligible Position

Yes

Essential Functions

• Schedules patient appointments to ensure good access to care for patients with proper patient/therapist case mix.
• Collects and processes copays and payments for services offered at Nevada Regional Medical Center.
• Registers patients verifying appropriate demographic and insurance information.
• Maintains clean and welcoming reception and waiting area.
• Processes paperwork and clinical documentation in a timely and efficient manner so that communication between physicians and clinic assures safe and effective delivery of care.
• Checks insurance authorization for treatment and communicates benefits to patients and staff.
• Assure and confirm billing accuracy and works with coding/medical records to supply necessary records including copying, scanning, filing.
• Maintains excellent working relationships with business office peers, clinicians and various referral source offices.
• Demonstrates a high level of customer service when working directly with patients, physicians and medical departments.
• Requires normal range of hearing and manual dexterity sufficient to operate keyboard, telephone, photocopier, calculator, and other office equipment as needed.
• Work in a fast paced medical office environment.
• Ability to multi-task, organize and prioritize workload.

Skills Abilities

• Ability to communicate clearly and effectively with all levels.
• Ability to complete competency for CPR/First Aid.
• Ability to perform simple mathematical equations.
• Ability to prioritize and complete multiple tasks simultaneously.
• Effective oral and written communication skills.
• Microsoft Office competence with Word, Excel, Internet and E-mail.
• Knowledge of operation of phone, copier, fax and printer.
• Excellent customer service and organizational skills.
• Ability to maintain the confidentiality of patient information.

Working Conditions

• Exposure to distressed patients, families or visitors.
• Possible exposure to inside environmental conditions.

Physical Demands

• Requires standing, sitting or walking for up to 8 hours or longer per day.
• The ability to lift up to 50 lbs.

Qualifications

• CPR Certification within 6 months of hire and kept current.
• High school graduate or equivalent.
• Must adhere to NRMC appearance and attire policy.

Preferred Qualifications

• Experience in a medical office setting preferred.
• Computer experience preferred.

NRMC is adhering to the CMS Omnibus COVID-19 Health Care Staff Vaccination Final Rule.