Pre Planning Advisor Trainee

Sci Corp; Austin (TX); On-site; USD 42,000 - 68,000; Full time

Job summary

SCI Corp seeks a results-driven sales associate to drive monthly revenue through community outreach and client engagement in Austin, TX. You will present pre-need cemetery services, follow up on leads, and schedule appointments with families in need of planning.

You will build relationships, provide courteous service, and coordinate with teams to ensure referrals and future business. Flexibility for evenings/weekends is expected.

Qualifications

• Minimum high school diploma; college coursework preferred.
• Sales experience and CRM familiarity are advantageous.
• Ability to present to groups and work with families.

Responsibilities

• Meet monthly sales revenue targets through direct presentations to consumers.
• Develop community leads and schedule sales appointments from marketing efforts.
• Guide families through cemetery and pre-need options with service excellence.
• Maintain professional relationships and provide aftercare referrals.

Skills

Sales experience

Public speaking

Teamwork

Self-starter

Evenings and weekends availability

Bilingual (English/Spanish etc.)

CRM experience

Computer and tech skills

Education

High school diploma or equivalent

College coursework preferred

Tools

CRM software

Job description

Our associates celebrate lives. We celebrate our associates.

Working from home, presents at-need cemetery and pre-need arrangement services and products to consumers. Responsible for achieving monthly sales target. As a self-starter, develops relationships within the community to generate qualified leads. Follows up on leads generated from marketing campaigns to qualify lead and schedule sales appointments. Follow-up with client families for referrals by establishing professional relationships and service excellence.

Job Responsibilities

Revenue Generation

• Responsible for attaining or exceeding monthly sales revenue quota. Applying sales skills, presents Dignity Memorial® Personal Planning Guide electronic power point presentations to consumers informing them of at-need cemetery and pre-need arrangement services and products. Influences consumer on the benefits of pre-planning for a soft close.
• Guides and tours prospective families through cemetery grounds or crematory mausoleums actively listening to needs, asking probing questions, and discussing options. Develops an understanding of each family’s unique needs and offers solutions to meet their needs. Provides service beyond expectations to form the foundation for future sales. Promotes the SCI Brand and service excellence.
• Following company processes and procedures, thoroughly and accurately completes contracts; follows up on outstanding documents and family questions. Provides and walks family through final contract. Addresses final questions.

Prospecting

• Self-initiates leads throughout the community, professional networks, civic, businesses, and organizations by building professional and reliable relationships. Prospects at least 50% of workday such as approaching families face-to-face during events, door knocking, or seminars. Maintains and tracks activity levels in Customer Relationship Management (CRM) database to ensure productivity, often works nights and weekends
• Obtains referrals from families served through after care visits (ACV).
• Schedules sales appointments. Based on qualifying lead, prepares marketing materials or cultural knowledge for appointments.

Build Relationships with Families

• Establishes and maintains professional and service oriented relationships with families by connecting with the family, resolving their concerns and needs, and meeting commitments. Connects with families through listening, honest communication and genuine concern
• Supports families in time of grief with acts of kindness; attends services and/or receptions.
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in future

Teamwork

• Collaborates and builds professional working relationships with management and staff to provide high quality services and improve processes
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent required
• college coursework preferred

License

• Funeral Directors License where required by state law
• Life Insurance license where required by state law; company will support obtaining licensing
• Current state/province issued driver’s license with an acceptable driving record

Experience

• Sales experience preferred
• Industry experience a plus
• Previous Customer Relationship Management (CRM) systems experience a plus

Skills and Abilities

• Computer and technology skills
• Goal oriented self-starter
• Public speaking ability; comfortable presenting to small groups
• Ability to work well in a team, as well as independently
• Ability to work a significant number of evenings and weekends
• Bilingual is a plus

Postal Code: 78757

Category (Portal Searching): Sales

Job Location: US-TX - Austin