Pre-Need Community Relations Advisor

nsmg; Saint Petersburg (FL); On-site; USD 40,000 - 65,000; Full time

Job summary

NorthStar Memorial Groups in Saint Petersburg, FL seeks a Community Development Advisor to drive pre-need sales across cemetery products and services. You will educate families, present guides, lead park tours, and build strong community relationships.

Expect active prospecting, CRM-based activity tracking, timely paperwork, and ongoing training while delivering excellent customer service and upholding industry knowledge and compliance.

Qualifications

• High School Diploma or equivalent.
• Valid driver’s license and satisfactory driving record.
• Knowledge of federal, state and local regulations related to cemetery and funeral industry.

Responsibilities

• Actively builds relationships in the community to educate and guide families in their preplanning decisions.
• Excels in setting appointments and presenting preplanning guides and products.
• Provides professional park tours of each location within the area.
• Completes paperwork timely and accurately, including contract processing requirements.
• Tracks sales activity and metrics using a CRM.
• Contacts new and existing customers to discuss product/service fit.
• Prospects daily via cold calling, door knocking, mailers, seminars, and events.
• Delivers world-class customer service with a can-do attitude.
• Maintains current knowledge of veterans benefits, social security, end-of-life decisions, etc.
• Builds relationships with churches, civic groups, veteran organizations, hospice, senior living, and other community groups.
• Schedules 10-12 pre-need appointments weekly and tracks in CRM.
• Responds to telephone inquiries about cemetery products and services pre-need planning.
• Attends training programs scheduled with sales leaders.

Skills

Relationship building

Appointment setting

CRM usage

Prospecting

Education

High School Diploma or equivalent

Job description

NorthStar Memorial Groups in Saint Petersburg, FL seeks a Community Development Advisor to drive pre-need sales across cemetery products and services. You will educate families, present guides, lead park tours, and build strong community relationships.

Expect active prospecting, CRM-based activity tracking, timely paperwork, and ongoing training while delivering excellent customer service and upholding industry knowledge and compliance.