Pre-Litigation Department Manager | Personal Injury

The Ward Law Group, PL; Miami (NM); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Paid time off and holidays

Job summary

The Ward Law Group, PL is seeking a seasoned operations lead to manage a PI defense support team. You will supervise daily department operations, guide settlements, and coordinate with attorneys to optimize outcomes for injured clients.

Ideal candidates bring 5+ years in medical lien reductions and settlement support, plus 3+ years leading a legal team, with bilingual English/Spanish abilities and familiarity with Litify or similar systems.

Qualifications

• Bilingual in English and Spanish is required or highly preferred.
• Experience with medical liens, hospital negotiations, and settlement support in PI law is essential.
• Strong leadership skills with a track record of managing legal support teams in high-volume settings.

Responsibilities

• Oversee daily department operations and workflow to ensure timely case resolution.
• Review and assist with complex hospital, medical provider, and lien negotiations.
• Monitor performance, quality, and turnaround times; drive process improvements.
• Collaborate with attorneys and leadership to resolve escalated matters.
• Review settlement documentation for accuracy and regulatory compliance.
• Recruit, train, and evaluate team members.

Skills

Bilingual English/Spanish

Litify proficiency

Tools

Litify

Job description

Company Description

Join an Award-Winning Personal Injury Law Firm

At The Ward Law Group, Our Mission Is Simple

Changing Lives. One Client at a Time

Recognized as one of the Best Places to Work for consecutive years, we are committed to delivering exceptional legal representation while creating an environment where talented professionals can grow, lead, and make a meaningful impact every day.

We believe our people are our greatest asset. We foster a collaborative, innovative, and high-accountability culture where every team member is empowered to make informed decisions, continuously improve, and deliver exceptional results for our clients. Every role contributes directly to helping injured individuals navigate one of the most challenging times in their lives while supporting the continued growth and success of our firm.

Our Core Values

• Faith - We act with integrity, honesty, and purpose in everything we do.
• Accountability - We take ownership of our work, our commitments, and the results we deliver.
• Leadership - We lead by example, inspire others, embrace continuous improvement, and develop high-performing teams.
• Loyalty - We build lasting relationships through trust, respect, and dedication to our clients, teammates, and community.
• Service to Our Clients - We are committed to delivering compassionate, responsive, and exceptional service that maximizes every client's opportunity for success.
• Service to Our Teammates - We foster a culture of collaboration, respect, support, and shared success where every team member has the opportunity to grow and thrive.
• Service to Our Community - We believe in making a positive impact beyond the workplace by serving and strengthening the communities where we live and work.

If you are passionate about helping injured clients, thrive in a fast-paced, results-driven environment, and are committed to delivering exceptional client service while continuously growing your career, we invite you to join The Ward Law Group and help us change lives—one client at a time.

Job Description

This role is responsible for managing and developing a team while overseeing departmental operations, improving performance, and ensuring accurate, timely, and compliant settlement reductions.

Responsibilities

• Oversee daily department operations, workflow, and productivity to ensure timely case resolution.
• Review and assist with complex hospital, medical provider, and lien negotiations.
• Monitor departmental performance, quality, and turnaround times while implementing process improvements.
• Collaborate with attorneys and firm leadership to resolve escalated matters and improve operational performance.
• Review settlement documentation for accuracy and ensure compliance with firm policies, attorney direction, and applicable legal and regulatory requirements.
• Recruit, train, and conduct performance evaluations for team members.

Qualifications

• Minimum 5 years of recent experience handling medical lien reductions, hospital negotiations, and settlement support within a Plaintiff Personal Injury law firm.
• Minimum 3 years of experience leading or managing a team of legal professionals in a Plaintiff Personal Injury law firm.
• Demonstrated success managing departmental performance through productivity, quality, or turnaround time metrics in a high-volume environment.
• Bilingual in English and Spanish.
• Experience using Litify (Salesforce) or a comparable legal case management system.

Additional Information

Compensation & Benefits

• Competitive salary commensurate with experience
• Professional development and continuing education support
• Collaborative, growth-oriented team environment
• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Employee Assistance Program
• Tuition Assistance
• Paid time off and paid holidays

JOIN OUR TEAM

At The Ward Law Group, every role contributes to changing lives.

At The Ward Law Group, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.

In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law.