PRE- ENROLLMENT SUPPORT COORDINATOR - 67016208

State of Florida; Miami (FL); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Annual and Sick Leave benefits

Nine paid holidays

Health insurance

Retirement plan options

Job summary

State of Florida's Agency for Persons with Disabilities is seeking a Pre-Enrollment Support Coordinator. This on-site role reports to the APD office serving the assigned area and focuses on coordinating enrollment workflows, maintaining records in APD iConnect, and delivering comprehensive case management support to individuals with special needs.

Responsibilities include tracking CWE requests, facilitating iBudget enrollment, advocating for clients and families, and ensuring timely

Qualifications

• High school diploma or equivalent required.
• Valid Driver’s License or reliable transportation to travel for work.
• Two years’ professional experience with developmental disabilities or mental illness, or related fields.
• Case management experience required.
• Bilingual English and Spanish preferred.

Responsibilities

• Track and coordinate the Crisis Waiver Enrollment (CWE) requests and update client records in APD iConnect.
• Facilitate iBudget waiver enrollment for Pre-Enrollment clients and complete closure procedures.
• Update and maintain client central records in APD iConnect per the Case Management Manual; document progress notes.
• Coordinate resources and advocate for Pre-Enrollment clients and families; identify natural supports and community resources.
• Complete other duties and projects as assigned.

Skills

Case management best practices

Excellent customer service

Education

High school Diploma or its equivalent

Job description

This position is not a Telework position and is required to report to the APD office in the area it serves.

• Case management best practices.
• Excellent customer service.

Requisition No: 869066

Agency: Agency for Persons with Disabilities

Working Title: PRE- ENROLLMENT SUPPORT COORDINATOR - 67016208

Pay Plan: Career Service

Position Number: 67016208

Salary: $34,760.00 to $38,264.00 Annually

Posting Closing Date: 08/16/2026

Total Compensation Estimator Tool

Agency For Persons With Disabilities

POSITION: HUMAN SERVICE PROGRAM SPECIALIST - Career Service

WORKING TITLE: PRE-ENROLLMENT SUPPORT COORDINATOR

POSITION NUMBER: 67016208

OPEN COMPETITIVE OPPORTUNITY

This posting may close before the posted closing date.

CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.

This position is not a Telework position and is required to report to the APD office in the area it serves.

Benefits

The Benefits of Working for the State of Florida

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com ).
• Flexible Spending Accounts.
• Tuition waivers.
• And more! For a more complete list of benefits, visit www.mybenefits.myflorida.com .
• Paid Maternity and Parental Leave.

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

• Responses to the qualifying questions are required and must be verifiable based on your submitted application, and "see resume" will not be considered an acceptable response.

SALARY RANGE

$34,760.00 - $38,264.00 Annually $1,336.92 - $1,471.69 Bi-weekly

Position Summary

This is a responsible professional position which provides support coordination to consumers with special needs, resulting from a developmental disability. Employees in this position maintain orderly client central records in the APD iConnect system, independently perform complex and detailed reviews of multiple documents, and complete multiple tasks related to the Pre-Enrollment Workstream often under tight timeframes and with limited supervision.

The Work You Will Do

Track and coordinate the Crisis Waiver Enrollment (CWE) requests, update the client’s record in APD iConnect including the Crisis Identification Tool, Programs, Divisions, and Notes Tabs as needed, work with families and agencies to obtain missing supporting documentation when processing CWE requests, provide technical assistance to consumers and their legal representatives regarding the CWE review process, identify immediate local, state and community resources to help alleviate the immediate critical needs of the consumer and their families while the CWE review process is underway, and issue the appropriate written notices of crisis denial or approval upon completion of the CWE process.

Facilitate the iBudget waiver enrollment process for Pre-Enrollment clients who have been approved to enroll on the waiver, complete the closure procedures for clients that meet the closure requirements following existing rules and operating procedures, and update and maintain the assigned clients’ central records in APD iConnect in accordance with the iConnect Case Management Manual.

Create and update the short form support plan upon the client’s initial placement in Pre-Enrollment and the Annual Status Review Form annually thereafter. Consult with individuals and families to identify resources as well as finding and gaining access to natural supports and community resources. Advocate on behalf of the assigned PreEnrollment clients and their families. Document contacts and case management activities in the client’s record in APD iConnect. Conduct disaster planning and quarterly review activities for Pre-Enrollment clients in Supported Living. Document ongoing progress notes in APD iConnect to explain coordination activities in support plan development, implementation, use of natural supports and justification of expenditures.

Coordinate and monitor the delivery of APD funded supports and services through the Individual and Family Supports (IFS) program to ensure appropriate delivery of the service and the extent to which the services meet the individuals’ needs and expectations. Ensure IFS invoices are authorized and prepared within 5 working days of bills received or services approved, using systems and/or other technology for payment and in compliance with the mandatory requirements in Section 215.422, Florida Statutes and Chapter 3A-20, Federal Administration Code.

Complete other duties and projects as assigned.

Minimum Qualifications

• High school Diploma or its equivalent.
• Must have valid Driver’s License or other efficient means of transportation to travel for work purposes.
• Must have knowledge and at least two years professional work experience with Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.
• Must have case management experience.
• Must have customer service experience.
• Preference will be given to candidates who are fully bilingual (English & Spanish speaker).

Knowledge Of

Knowledge, Skills, And Abilities

• Using databases, electronic files, and Microsoft Office Programs.
• At least two years professional work experience with Developmental Disabilities or Mental Illness, or the principles and practices of one of the allied health field principles or one of the rehabilitative sciences.
• Case management best practices.