Pre Access Patient Services Representative - Remote or Hybrid option

Tidelands Health Group; South Carolina; Remote; USD 32,000 - 48,000; Full time

Job summary

Join a dedicated team committed to enhancing patient experiences in a supportive and inclusive environment. As a Pre Access Patient Services Representative, you'll play a crucial role in registering patients and ensuring they receive the best care possible. Your responsibilities will include gathering essential information, managing appointments, and providing outstanding customer service to patients and their families. This role offers the flexibility of remote or hybrid work options, allowing you to balance your professional and personal life effectively. If you are passionate about helping others and thrive in a dynamic healthcare setting, this opportunity is perfect for you.

Qualifications

• High School Diploma required; 2 years of customer-facing experience preferred.
• Strong interpersonal skills and ability to maintain composure under stress.

Responsibilities

• Register patients and handle first call resolution for assigned departments.
• Ensure accurate entry of demographic and insurance information into the system.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Problem Solving

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR) System

Job description

Pre Access Patient Services Representative - Remote or Hybrid option

Pre Access Patient Services Representative - Remote or Hybrid option

Apply locations US SC Remote time type Full time posted on Posted Yesterday job requisition id JR102614

Employee Type: Regular

Work Shift: Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.

Responsibilities:

1. Engages patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assists patients to their destination as needed and manages patient visitor flow according to hospital policy and safety guidelines.
2. Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
3. Ensures all appropriate signatures are obtained and forms completed including but not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
4. Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR.
5. Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
6. Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
7. Organizes, expedites and follows-up on any paperwork related to patient care.
8. Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
9. Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.

EDUCATION: High School Diploma or equivalent, required.

EXPERIENCE: Two (2) years of related customer facing experience, preferably in healthcare.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations.
• Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff.
• Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally, and/or up to 5 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

About Us

At Tidelands Health, we are united by a single, shared mission: We help people live better lives through better health. It’s a commitment embodied in the extraordinary care we provide our patients and the award-winning workplace that welcomes our team every day.

A proud not-for-profit organization, we are the largest health care provider in our beautiful coastal region of South Carolina. Enjoy year-round access to the Myrtle Beach area’s warm, sunny climate and outstanding quality of life as you fulfill your professional dreams. Here, you’ll find a workplace culture built around a spirit of inclusion, teamwork, mutual respect and recognition for a job well done.

Discover what it’s like to work for an organization that values who you are as much as we appreciate what you do.