Pre Access Patient Services Representative - Remote or Hybrid option

Tidelands Health; South Carolina; Hybrid; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Pre Access Patient Services Representative, where you will play a crucial role in enhancing patient experiences. This position offers the flexibility of remote or hybrid work options, allowing you to balance your professional and personal life. You will be responsible for registering patients, managing their information, and ensuring a welcoming atmosphere. If you're passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you. Become a vital part of a team dedicated to improving lives through better health.

Qualifications

• Two years of customer-facing experience, preferably in healthcare.
• Ability to interact successfully with the public and maintain composure.

Responsibilities

• Register patients and manage demographic and insurance information.
• Provide excellent customer service and assist with appointment scheduling.

Skills

Customer Service

Interpersonal Skills

Attention to Detail

Problem Solving

Education

High School Diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Pre Access Patient Services Representative - Remote or Hybrid option

Pre Access Patient Services Representative - Remote or Hybrid option

Apply locations US SC Remote time type Full time posted on Posted 2 Days Ago job requisition id JR102614

Employee Type: Regular

Work Shift: Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health!

The purpose of this position is to register all patients needing services and handle all first call resolution for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance the patient experience.

Responsibilities:

1. Engages patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assists patients to their destination as needed and manages patient visitor flow according to hospital policy and safety guidelines.
2. Obtains and accurately enters required information for registration into the electronic health system. Follows prescribed procedures for positive identification and medical record number assignment to avoid duplication or wrong patient registrations. Reviews demographic and insurance information for completeness and follows through with correcting any deficiencies to prevent delays in collection efforts.
3. Ensures all appropriate signatures are obtained and forms completed, including but not limited to: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages, etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
4. Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization, and pre-certification information if needed; documents this information in the electronic health record (EHR).
5. Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers, ensuring all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
6. Contacts patients by phone to remind them of upcoming appointments, relay instructions, and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as necessary. May assist with identifying and initiating necessary referrals for specialist appointments, procedures, and tests.
7. Organizes, expedites, and follows up on any paperwork related to patient care.
8. Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
9. Performs various administrative support duties for the department/work location. Opens, sorts, and distributes all types of mail and correspondence as necessary and assigned.

EDUCATION: High School Diploma or equivalent, required.

EXPERIENCE: Two (2) years of related customer-facing experience, preferably in healthcare.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to interact successfully with the public.
• Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high-stress situations.
• Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors, and clinical staff.
• Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze, and solve problems.

PHYSICAL REQUIREMENTS: Light Physical Agility Test (PAT) Rating

While performing the duties of this job, the employee is frequently required to stand, sit, and walk; frequently to use hands, fingers; and frequently to talk or hear. The employee must exert up to 15 pounds of force occasionally and/or up to 5 pounds of force frequently to move objects.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.