Client Advisor, Beverly Center

PRADA; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Prada Group in Los Angeles seeks a luxury retail ambassador to convey our brand philosophy and guide clients into the Prada world. You will maximize individual and team sales, delivering an extraordinary luxury customer experience and developing client loyalty.

Responsibilities include placing the customer at the center, capturing CRM data, embracing Omni Channel, and collaborating with colleagues to maintain visual standards and stay current with fashion trends and product knowledge.

Qualifications

• Passion for selling luxury retail and stores.
• Curiosity about fashion, art and design influences.
• Experience building long-lasting client relationships.
• Ability to work in a team and independently.
• Excellent communication and interpersonal skills.
• Driven, resilient, with problem-solving mindset.
• Knowledge of Prada product category is a plus.
• English required; additional languages welcome.

Responsibilities

• Place the Customer at the center, creating a welcoming environment and meeting their needs with excellence.
• Capture Customer data into the Company CRM to connect with clients and develop relationships.
• Embrace and promote the Omni Channel mindset.
• Collaborate with colleagues to ensure a consistent, exceptional in-store experience and a positive work environment.
• Welcome and serve customers providing an outstanding in-store experience at all times.
• Cross-sell with all Departments to maximize sales and achieve KPIs.
• Stay updated on fashion trends and competitors; know brand and products.
• Handle customer inquiries and maintain brand standards on the shop floor.
• Liaise with the line manager on complaints and ensure effective resolution.
• Contribute to high security and prevent product thefts.

Skills

Passion for selling

Curiosity in luxury/fashion

Relationship building

Teamwork & independence

Communication skills

Ambition & resilience

Product category knowledge

English proficiency

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

To be the “ambassador” who convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of the Brands. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Client above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.

RESPONSIBILITIES

• Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
• Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
• Embrace and promote the Omni Channel mindset.
• Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
• Welcome and serve the customer providing an excellent in-store experience at all times.
• Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
• Ensure to be up-to-date knowing fashion trends and competitors.
• Prove Brand and product knowledge.
• Deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
• Contribute to ensure a high level of security and is attentive to prevent product thefts.

KNOWLEDGE AND SKILLS

• Passion for selling and stores
• Curiosity and interest in luxury/fashion, art and design
• Experience of building a long‑lasting relationship with clients
• Being able to work in team as well as alone
• Excellent communication and interpersonal skills
• Ambition, resilience, self motivation, result driven and problem solving
• Passion and knowledge of the managed product category
• English is a must other languages are a plus

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.