Practice Support Specialist

Tidewater Physicians Multispecialty Group P C; Newport News (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Tidewater Physicians Multispecialty Group P C is seeking a Practice Support Specialist to assist with projects across offices in Newport News, VA. The role involves collaboration with office managers and leadership to improve operations and enterprise-wide processes.

Responsibilities include onboarding, training support, payroll and payable tasks, and maintaining patient privacy while ensuring high-quality administrative service at TPMG locations.

Qualifications

• Knowledge of organization policies and procedures.
• Knowledge of fiscal management and HR management techniques, medical office management practices.
• Knowledge of basic computer systems and EHR.
• Skilled in written and verbal communication.
• Ability to work scheduled hours as defined in the job offer.

Responsibilities

• Collaborates with Office Managers, Regional Operations Managers and senior leaders to develop objectives and optimize operations.
• Assists with start-up of new medical offices and onboarding of physicians and specialties.
• Supports office managers with payroll, accounts payable and related tasks.
• Maintains patient privacy and confidentiality across sites.
• Gathers data, identifies problems and recommends solutions.

Skills

Policy knowledge

Fiscal/HR management

EHR experience

Written and verbal communication

Time management

1 year related experience

Education

High School diploma/GED

CPC certification

Job description

Job Details

Job Location: Corporate Practice Support - Newport News, VA 23606

Position Type: Full Time

Job Category: Administrative Support

Position Summary

The Practice Support Specialist is responsible for assisting with the development and implantation of projects that are introduced administratively and throughout the physician group. Provides frequent and positive interaction at the physician office level to promote an on-going open exchange for a strong and effective relationship between the office locations and administration.

Major Duties and Responsibilities

• Collaborates with Office Managers, Regional Operations Managers and senior leaders to develop objectives, strategies and plan; conducts comprehensive needs assessments; makes recommendations for optimizing operations at the locations.
• Assists with the development of priorities based on assessed needs, business impact and available resources.
• Assists with processing medical-legal documents, insurance and correspondence requests in accordance with professional ethics, and in conformity with federal, state and local statutes.
• Assists in the start-up of new medical offices as new physicians and specialties join TPMG.
• Assists Regional Operations Managers with Office Manager turn over or new program training.
• Participates in new hire training and orientation programs when necessary.
• Assists with float pool programs.
• Assures patients are given proper attention during patient advocacy situations
• Assists with providing appropriate coverage for Office Managers when needed
• Assists Office Managers (i.e., charge entry, payroll, accounts payable, etc.)
• Contributes to an atmosphere of team building whether working on a site assignment or at Administration.
• Continuously looks for ways to develop best practices at the TPMG locations.
• Conducts fact-finding meetings with physician/manager/staff.
• Gathers, analyzes and evaluates data.
• Identifies problems and recommends solutions.
• Assists Office Managers/Physicians with the implementation of agreed upon changes.
• Communicates effectively and professionally
• Values being part of a team with a high expectation for collaboration
• Works with minimal supervision.
• Pays strong attention to detail.
• Maintains strictest confidentiality in all matters to include patient privacy and sensate site assignments.
• Other duties as assigned.

Qualifications, Knowledge, Skills and Abilities

• Knowledge of organization policies and procedures.
• Knowledge of fiscal management and HR management techniques, medical office management techniques and practices.
• Knowledge of basic computer systems and applications. Experience with EHR systems.
• Skilled in written and verbal communication.
• Ability to work scheduled hours as defined in the job offer.

Education / Training / Requirements

• High School diploma/GED.
• A minimum of 1 year related experience/training.
• Previous experience as an Office Coordinator/Assistant Office Manager/Office Manager preferred.
• Certified Coder, CPC or equivalent.
• Experience with both family practice and subspecialty groups preferred.

Physical Demands

• Ability to lift or move equipment.
• Ability to stand and walk for long periods of time.
• Ability to sit for extended periods of time.
• Ability to enter data into a computer via a keyboard.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs. *
• Ability to grasp and hold up to 30 lbs.*
• Ability to occasionally squat and lean over.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Basic vision, corrected.
• Ability to see and understand data on a computer screen.

Success Factors

• Alignment with Company Mission and Core Values
• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail

All statements are essential functions of the position unless identified as non-essential by an asterisk (*)