Practice Support Representative

resmed; Tennessee; On-site; USD 34,000 - 48,000; Full time

Job summary

ResMed is seeking a Practice Support Agent to assist testing, scheduling, and customer service operations in a fast-paced healthcare environment.

This role supports DME customers navigating the website, troubleshooting upload issues, and guiding physician offices with patient and order inquiries, with a focus on clear communication and timely issue resolution.

Qualifications

• 1+ year of customer service or support experience.
• High school diploma.
• Proficiency in Excel and MS Office.
• Knowledge of oximetry/sleep testing equipment is a plus.
• Excellent phone presence, attention to detail, and multitasking.

Responsibilities

• Answer inbound calls, chats, and emails to support customers with testing tools and uploads.
• Handle overflow scheduling calls.
• Troubleshoot Overnight Pulse Oximetry upload issues.
• Process and validate test orders, physician updates, and faxed results.
• Work shared departmental queues and assist with cross-training as needed.

Skills

Customer service

Excellent phone presence

Attention to detail

Multitasking

Education

High school diploma

Tools

MS Excel

MS Office

Sleep testing equipment knowledge

Job description

We're looking for a customer-focused Practice Support Agent to support testing, scheduling, and customer service operations in a fast-paced healthcare environment.

Practice Support Agents provide exceptional customer and patient support via phone, live chat, and email. This role is responsible for guiding customers through website tools and testing device upload processes while resolving data upload issues as they arise.

Agents support DME customers with navigating the website and troubleshooting technical concerns, as well as assisting physician offices with patient and order-related inquiries. The ideal candidate is service-oriented, detail-focused, and committed to delivering a high-quality customer experience.

This position plays a key role in ensuring customer and user satisfaction through clear communication, technical support, and timely issue resolution.

The shift for this role is 8:00am - 4:30pm CT.

Let's Talk About Responsibilities

• Answer inbound calls, chats, and emails to support customers with testing tools and uploads
• Handle overflow scheduling calls
• Troubleshoot Overnight Pulse Oximetry upload issues
• Process and validate test orders, physician updates, and faxed results
• Work shared departmental queues and assist with cross-training as needed

Let's Talk About You

• 1+ year of customer service or support experience
• High school diploma
• Proficiency in Excel and MS Office
• Knowledge of oximetry/sleep testing equipment a plus
• Excellent phone presence, attention to detail, and multitasking skills

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.