Practice Support Director — Lead with White-Glove Service

Seward & Kissel LLP; New York (NY); Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work environment

Generous PTO & holidays

Parental leave programs

401(k) retirement savings plan

Remote work reimbursement

Professional growth opportunities

Collegial, team-oriented culture

Job summary

Seward and Kissel LLP is seeking a Director of Practice Support to lead cross-functional teams delivering white-glove legal support across practice groups. The role reports to the COO and emphasizes operational excellence, strategic planning, and staff development.

The successful candidate will manage legal assistants, paralegals, and practice specialists, foster a culture of continuous improvement, and drive high-level initiatives that align with firm goals and client service standards.

Qualifications

• Strong leadership experience leading multiple practice groups.
• Excellent communication and interpersonal skills with a focus on white-glove service.
• Proficiency in MS Office and handling confidential information.
• Ability to manage complex calendars and competing priorities.

Responsibilities

• Serve as a key business partner to cross-functional teams providing legal support to practice groups firmwide, managing needs and guiding decisions.
• Develop and monitor KPIs for managers and teams under supervision; track progress and growth opportunities.
• Collaborate with leadership to support the firm’s strategic objectives and initiatives.
• Work with the COO and leadership on strategic goals, budget monitoring, and profitability analysis.
• Collaborate with Finance, HR, IT, Marketing to support practice group needs.

Skills

Leadership

Communication

Client service

MS Office

Time management

Confidentiality

Cross-functional collaboration

Tools

Document management

e-discovery

EDGAR

Job description

Seward and Kissel LLP is seeking a Director of Practice Support to lead cross-functional teams delivering white-glove legal support across practice groups. The role reports to the COO and emphasizes operational excellence, strategic planning, and staff development.

The successful candidate will manage legal assistants, paralegals, and practice specialists, foster a culture of continuous improvement, and drive high-level initiatives that align with firm goals and client service standards.