Practice Support Assistant II

Optum; Peabody (MA); On-site; USD 24,769 - 44,248; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental, vision, life & AD&D insurance

401(k) savings plan

Employee discounts

Education reimbursement

Employee referral bonus program

Voluntary benefits (pet insurance, legal insurance, etc.)

Job summary

Optum is seeking a Practice Support Assistant II in Peabody, MA, to manage complex scheduling tasks and deliver exceptional customer service. This role requires at least 1 year of healthcare or customer service experience. Responsibilities include overseeing waiting room operations, data collection, and assisting with various administrative tasks. Benefits include paid time off, medical and dental plans, and a 401(k) savings plan. Pay ranges from $17.98 to $32.12 per hour based on experience.

Qualifications

• 1+ year of customer service or healthcare experience.
• Proven solid technical proficiency in Microsoft Office.
• Strong problem-solving and complex patient management skills.

Responsibilities

• Manage complex scheduling tasks including appointment booking.
• Ensure accurate data collection and reporting.
• Deliver exceptional customer service resolving escalated issues.
• Oversee waiting room operations and assist with check-in/check-out.
• Complete and process forms, prior authorizations, and prescription renewals.
• Collaborate with supervisors on coverage and workflow.
• Participate in quality improvement initiatives.
• Serve as a role model and mentor for support staff.

Skills

Customer service

Problem-solving

Technical proficiency in Microsoft Office

Patient management

Education

High school diploma or GED

Tools

Scheduling software

Electronic medical records systems (Epic or equivalent)

Job description

Role Overview

Positions in this function perform advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team and will be working alongside a team of other Practice Support Assistants delivering excellent customer service and supporting strong patient‑clinician relationships. In addition to core responsibilities, handles administrative tasks which vary by department.

Schedule

Monday – Friday, 9:00 AM – 5:30 PM

Location

2 Essex Center Dr., Peabody, MA 01960

Primary Responsibilities

• Manage complex scheduling tasks, including appointment booking and patient outreach
• Ensure accurate data collection and reporting, handle follow‑up activities and referral tracking
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check‑in/check‑out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow
• Participate in quality improvement initiatives and special projects
• Serve as a role model and mentor for support staff; assist with onboarding and training

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 paid holidays
• Medical plan options along with participation in a Health Spending Account or a Health Savings account
• Dental, vision, life & AD&D insurance along with short‑term disability and long‑term disability coverage
• 401(k) savings plan, employee stock purchase plan
• Education reimbursement
• Employee discounts
• Employee assistance program
• Employee referral bonus program
• Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.)

Compensation

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401(k) contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $17.98 to $32.12 per hour based on full‑time employment. We comply with all minimum wage laws as applicable.

Required Qualifications

• High school diploma or GED
• 1+ year of customer service or healthcare experience

Preferred Qualifications

• Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
• Proven solid problem‑solving and complex patient management skills

EEO Statement

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.