Practice Support Assistant Float – Full-Time (80 hours per pay period) |Variable Days 8:00am - [...]

Bronson Healthcare; United States; On-site; USD 30,000 - 40,000; Full time

Job summary

Bronson Healthcare in the United States is seeking a full-time Practice Support Assistant Float responsible for patient greetings, scheduling, and various office duties. The role requires excellent communication and organizational skills, along with a high school diploma or GED and some relevant experience.

The successful candidate will work a first shift of 40 hours a week and may travel across multiple locations. If you are ready to contribute to a compassionate team dedicated to patient care, apply today!

Qualifications

• High school diploma or general education degree (GED) and 3-6 months of related experience required.
• Possess professional communication and excellent customer service skills.
• Keyboarding and computer skills, with hospital-based programs preferred.
• Ability to maintain confidentiality of sensitive medical information.

Responsibilities

• Answer phones, greet patients, and schedule patient appointments.
• Register patients and confirm patient demographic and insurance information.
• Maintains patient medical records according to required standards.
• Performs basic office duties such as sorting mail, copying, and filing.

Skills

Professional communication

Excellent customer service

Keyboarding skills

Organizational skills

Math skills

Education

High school diploma or GED

Tools

Medic/Misys/Tiger

Job description

Position

Practice Support Assistant Float – Full-Time (80 hours per pay period) | Variable Days 8:00am - 5:00pm | (Variable Practices Kalamazoo, Calhoun, Van Buren)

Location

BMH Bronson Methodist Hospital

Overview

Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community. If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.

Responsibilities

• The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls.
• Travel to different practices across Kalamazoo, Calhoun, and Van Buren Counties sometimes with short notice.
• Registers patients / customers and confirms patient / guarantor demographic and insurance information. Completes all required fields in practice management system.
• Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
• Enter charges/payments into MISYS/Tiger system (or other practice management system).
• Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
• Schedules and coordinates patient appointments, tests, and referrals according to office / provider preferences and the needs of patients.
• Answers telephones, takes messages, routes callers, and provides / relays information in a manner consistent with service standards.
• Maintains patient medical records according to current required standards. Obtains patient authorization for transfer of any / all private health information.
• Maintains patient confidentiality of data and information.
• Performs basic office duties such as sorting / distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
• Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents.
• Maintains a clean unit environment / work area and communicates any equipment malfunction / problem to appropriate personnel.
• Maintains accountability for special projects as assigned.
• Performs such individual assignments as management may direct. Establishes and maintains effective working relationships within the organization.
• Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required continuous training and education, including department specific requirements.
• Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
• Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work-related activities.
• Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
• Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
• Print Physician daily schedules.
• Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
• Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
• Performs other duties as may be assigned by the physician or practice manager/office supervisor.
• Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
• Employees providing direct patient care must demonstrate competencies specific to the population served.

Qualifications

• High school diploma or general education degree (GED) and 3-6 months of related experience required
• Possess professional communication and excellent customer service skills
• Keyboarding and computer skills - Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred
• Light Clerical duties including ability to file accurately
• Must have excellent math skills and be able to use basic office equipment
• Ability to remain organized and prioritize multiple tasks
• Ability to maintain confidentiality of sensitive medical information
• Ability to establish effective working relations with office staff and employees in a team environment

Shift and Hours

First Shift

Time Type: Full time

Scheduled Weekly Hours: 40

Cost Center

1570 Practice Centralized Services (BHG)

Agency Use Policy and Submittal Disclaimer

Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.

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