Practice Supervisor - Primary Care - 141469

UC San Diego Health; San Diego (CA); On-site; USD 74,000 - 131,000; Full time

Job summary

UC San Diego Health is seeking a collaborative Practice Supervisor to oversee the daily administrative and operational functions of CIM and IBH. You will supervise clinic operations staff, ensure efficient workflows, compliance, and a patient‑centered approach.

The role reports to the Associate Director of Faculty Primary Care and covers patient registration, scheduling, revenue cycle support, and facilities coordination. Strong HR, communication, and analytical skills are essential.

Qualifications

• Seven (7) years of related experience, education/training, OR a Bachelor’s degree in business, healthcare administration, or related area plus three (3) years of related experience/training.
• Three (3) or more years of relevant experience providing interdepartmental collaboration and operational support.
• Experience supervising support staff in clinic/center administration and managing multiple priorities in a fast-paced environment.
• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.

Responsibilities

• Scheduling staff and coordinating daily clinic operations, implementing process improvements to ensure timely, compliant work.
• Training, coaching, and evaluating staff, including hiring, performance, and disciplinary decisions.
• Overseeing patient reception, scheduling, and EMR workflows to ensure prompt, effective service.
• Resolving escalated patient and operational issues, filing incident reports, and triaging to leadership as needed.
• Ensuring staff compliance with IT systems, security protocols, and regulatory requirements.
• Managing revenue cycle functions such as charge capture, cash collection, and discrepancy follow-up.
• Coordinating facility maintenance and safety needs with Facilities/EHS.
• Managing resources within budget and supporting capital project proposals.
• Serving as a role model for staff in delivering excellent patient service.

Skills

Staff supervision

Interdepartmental collaboration

Clinic operations administration

Regulatory compliance

Written & verbal communication

HR basics

Analytical thinking

Education

Bachelor’s degree in business, healthcare administration, or related area

Job description

Job Summary

Payroll Title: AMBUL CARE ADMSTN SUPV 1

Department: FAC PRAC PRIMARY CARE

Hiring Pay Scale: $73,800 - $131,200 / Year

Worksite: Lightwave Avenue

Appointment Type: Career

Appointment Percent: 100%

Union: Uncovered

Total Openings: 1

Work Schedule: Days, 8-Hour Shifts, Monday-Friday

Practice Supervisor - Primary Care (ID #141469)

Filing Deadline: Wed 9/30/2026

Description

UC San Diego Health is seeking a collaborative, results-oriented Practice Supervisor to oversee the daily administrative and operational functions of our Center for Integrative Medicine (CIM) and Integrated Behavioral Health (IBH) departments.

This position reports directly to the Associate Director of Faculty Primary Care and provides direct supervision of clinic operations staff, ensuring efficient workflows, exceptional patient service, regulatory compliance, and a positive, team-oriented work environment.

Under the direction of the Associate Director, the Practice Supervisor coordinates day-to-day clinic operations, manages staff performance and development, implements process improvements, and partners with clinicians and leadership to support high-quality, patient-centered care. The role oversees key administrative and clinical support functions, including patient registration, scheduling, insurance authorizations, medical records, revenue cycle support, facilities coordination, and medical assistant operations. As required, the Practice Supervisor also collaborates with interdepartmental leaders and provides operational support.

Key Responsibilities

• Scheduling staff and coordinating daily clinic operations, implementing process improvements to ensure timely, compliant work.
• Training, coaching, and evaluating staff, including participating in hiring, performance, and disciplinary decisions.
• Overseeing patient reception, scheduling, and EMR workflows to ensure prompt, effective service.
• Resolving escalated patient and operational issues, filing incident reports, and triaging to leadership as needed.
• Ensuring staff compliance with IT systems, security protocols, and regulatory requirements.
• Managing revenue cycle functions such as charge capture, cash collection, and discrepancy follow-up.
• Coordinating facility maintenance and safety needs with Facilities/EHS.
• Managing resources within budget and supporting capital project proposals.
• Serving as a role model for staff in delivering excellent patient service.

Minimum Qualifications

• Seven (7) years of related experience, education/training, OR a Bachelor’s degree in business, healthcare administration, or related area plus three (3) years of related experience/training.
• Three (3) or more years of relevant experience providing interdepartmental collaboration and operational support.
• Experience and proven success in skills to supervise support staff in clinic/center administration, and effectively manage multiple priorities in a fast-paced, dynamic environment.
• Skills to supervise support staff in clinic/center administration, and to effectively manage multiple priorities in a fast-paced, dynamic environment.
• Knowledge of practice operations, patient-scheduling systems, medical and insurance terminology, applicable information systems, patient service standards, and regulatory requirements.
• Basic knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to provide input to decision-making on human resources matters.
• Detail-oriented, with the ability to apply analytical and critical thinking skills to analyze problems quickly, determine appropriate level of intervention, and apply effective solutions.
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies.
• Skills in written and verbal communications, with the ability to convey complex administrative, clinical, and technical information clearly and concisely, and to produce a variety of reports and analyses.
• Knowledge of business software and specialized applications and data management systems used in clinic/center operations.

Preferred Qualifications

• Experience working in Integrative Medicine and/or Integrated Behavioral Health.
• Completed Lean Healthcare Green Belt certification course.
• Project management or process improvement experience.

Special Conditions

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $73,800 - $131,200 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $35.34 - $62.84

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

Other Requirements and Policies

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

Equal Opportunity Employer Statements

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

• "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

UCSD Layoff from Career Appointment

Preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants

Eligible Reassignment clients should contact their Disability Counselor for assistance.

This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only.

UC San Diego values and welcomes people from all backgrounds.