Practice Supervisor- Center for Infertility and Reproductive Surgery/ IVF 7:30 AM - 4 PM

Davita Inc.; Boston (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company in healthcare is seeking a Supervising Coordinator to oversee clinic administrative operations in Boston. This role involves coordinating patient appointments, maintaining records, and supervising staff to ensure efficient patient care and operational excellence. Candidates should hold a Bachelor's degree in a relevant field and have significant experience in a healthcare setting.

Qualifications

• 3-5 years of clinic/hospital experience required.
• 2-3 years of leadership/supervisory experience preferred.
• Strong knowledge of medical terminology and healthcare regulations.

Responsibilities

• Coordinate daily clinic operations and patient appointments.
• Maintain patient records and ensure compliance with regulations.
• Supervise administrative staff and manage inventory of supplies.

Skills

Leadership

Communication

Organizational

Multitasking

Problem Solving

Education

Bachelor's Degree in Healthcare Management

Bachelor's Degree in a Related Field

Tools

Epic

Job description

You will be responsible for supervising and coordinating the administrative operations of the clinic. The person acting in this role will be the first point of contact for new patients and appointment coordination. In this role, you will be expected answer patient calls, work from a referral workqueue, organize faxes and distribute to the appropriate team member, and also communicate with patients via e-mail and Epic in-basket in a timely manner. You will work closely with healthcare providers, staff, and patients to ensure efficient clinic operations and excellent patient care.
Does this position require Patient Care? No
Essential Functions- Coordinate daily clinic operations, ensuring smooth workflow and efficient utilization of resources.
-Manage and schedule primarily new patient appointments, consultations, and follow-up visits for patients.
-Maintain patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations.
-Obtain outside medical records for new patients.
-Oversee patient registration, check-in, and check-out procedures, ensuring a positive patient experience.
-Supervise administrative staff, providing guidance, training, and support as needed.
-Coordinate staffing coverage for the clinic based on absences and needs
-Monitor and manage inventory levels of medical supplies, equipment, and other clinic resources.
-Handle patient inquiries, complaints, and concerns, resolving issues in a timely and satisfactory manner.
-Collaborate with healthcare providers and staff to develop and implement clinic policies, procedures, and protocols.
- may be asked to assist and cover unit coordinator role on the IVF unit.

Education
Bachelor's Degree Healthcare Management required or Bachelor's Degree Related Field of Study required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
Clinic/Office/Hospital Experience 3-5 years required and Administrative Office Experience 3-5 years required and Leadership/Supervisory Experience 2-3 years preferred

Experience with EPIC HIM preferred.

Knowledge, Skills and Abilities
- Strong knowledge of medical terminology, healthcare regulations, and industry standards.
- Strong leadership and supervisory abilities.
- Proficiency in using electronic health records and other clinic management software.
- Excellent organizational, multitasking, and problem-solving skills.
- Effective communication and interpersonal skills.
- Attention to detail and commitment to maintaining accuracy and confidentiality.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.