Practice Supervisor- Center for Infertility and Reproductive Surgery/ IVF 7:30 AM - 4 PM

Mass General Brigham; Boston (MA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Mass General Brigham seeks a Clinic Coordinator to supervise and coordinate the administrative operations of the clinic. This role includes managing patient appointment schedules and ensuring efficient clinic operations while maintaining compliance with healthcare regulations. The ideal candidate will have a Bachelor's degree in Healthcare Management and experience in a clinical setting.

Qualifications

• 3-5 years of clinic/office/hospital experience required.
• 2-3 years of leadership/supervisory experience preferred.
• Experience with electronic health records is preferred.

Responsibilities

• Coordinate daily clinic operations and manage patient appointments.
• Supervise administrative staff and oversee patient registration.
• Maintain patient records and handle inquiries.

Skills

Leadership

Organizational Skills

Communication

Problem Solving

Education

Bachelor's Degree in Healthcare Management

Tools

EPIC HIM

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

You will be responsible for supervising and coordinating the administrative operations of the clinic. The person acting in this role will be the first point of contact for new patients and appointment coordination. You will be expected to answer patient calls, work from a referral workqueue, organize faxes and distribute to the appropriate team member, and also communicate with patients via e-mail and Epic in-basket in a timely manner. You will work closely with healthcare providers, staff, and patients to ensure efficient clinic operations and excellent patient care.

Does this position require Patient Care? No

Essential Functions

• Coordinate daily clinic operations, ensuring smooth workflow and efficient utilization of resources.
• Manage and schedule primarily new patient appointments, consultations, and follow-up visits for patients.
• Maintain patient records, ensuring accuracy, confidentiality, and compliance with relevant regulations.
• Obtain outside medical records for new patients.
• Oversee patient registration, check-in, and check-out procedures, ensuring a positive patient experience.
• Supervise administrative staff, providing guidance, training, and support as needed.
• Coordinate staffing coverage for the clinic based on absences and needs.
• Monitor and manage inventory levels of medical supplies, equipment, and other clinic resources.
• Handle patient inquiries, complaints, and concerns, resolving issues in a timely and satisfactory manner.
• Collaborate with healthcare providers and staff to develop and implement clinic policies, procedures, and protocols.
• May be asked to assist and cover unit coordinator role on the IVF unit.

Qualifications

Education

• Bachelor's Degree in Healthcare Management or a related field required.

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Experience

• Clinic/Office/Hospital Experience 3-5 years required.
• Administrative Office Experience 3-5 years required.
• Leadership/Supervisory Experience 2-3 years preferred.

Experience with EPIC HIM preferred.

Knowledge, Skills and Abilities

• Strong knowledge of medical terminology, healthcare regulations, and industry standards.
• Strong leadership and supervisory abilities.
• Proficiency in using electronic health records and other clinic management software.
• Excellent organizational, multitasking, and problem-solving skills.
• Effective communication and interpersonal skills.
• Attention to detail and commitment to maintaining accuracy and confidentiality.

Additional Job Details

Physical Requirements

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Climbing Rarely (Less than 2%)
• Balancing Occasionally (3-33%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Crouching Rarely (Less than 2%)
• Crawling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Gross Manipulation (Handling) Constantly (67-100%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

45 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.