Practice Supervisor, Cardiovascular

massgeneralbrigham; Boston (MA); On-site; USD 54,000 - 79,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

Mass General Brigham's outpatient operations hub is seeking a capable administrator to coordinate daily activity and supervise support staff. You will oversee HR processes, scheduling, billing coordination, and supply management, ensuring smooth patient flow and accurate record-keeping.

The role requires strong leadership, excellent communication, and proficiency with the Microsoft Office suite. Onsite schedule is Monday–Friday with competitive benefits and a collaborative team environment.

Qualifications

• Associate's degree in related field preferred; high school diploma required.
• 0-1 year supervisory experience; 2-3 years in academic healthcare environment preferred.
• Strong knowledge of Microsoft Office; excellent communication and organizational skills.
• Proven leadership and ability to work with staff at all levels.

Responsibilities

• Recruit, hire, evaluate, train and develop support staff.
• Provide day-to-day supervision and direction to staff.
• Assign work and monitor performance.
• Coordinate scheduling, billing, and patient flow as part of operations.
• Oversee purchasing, petty cash, and supplies.

Skills

Supervisory experience

Office Suite proficiency

Leadership

Communication skills

Time management

Education

Associate's degree preferred

High school diploma or equivalent

Tools

Microsoft Office

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.

Essential Functions

• Responsible for recruiting, hiring, evaluating, training and developing support staff.
• Provides day to day supervision and direction to support staff.
• Assigns work and monitors performance.
• Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing
• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.
• Oversees purchase orders, petty cash and check requests.
• Maintains and orders office supplies and equipment.

Qualifications

Education

• Associate's degree in related field of study preferred
• High school diploma or equivalent required

Experience

• Supervisory experience 0-1 year required experience working in an academic healthcare environment 2-3 years required

Knowledge, Skills and Abilities

• Strong understanding of all Office Suite.
• Strong communication and organizational skills.
• Strong and proven leadership skills.
• Ability to work with staff of all levels.
• Excellent time management skills.
• Generally Accepted Accounting Principles.
• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

• Department: BWH Cardiovascular
• Schedule: Monday - Friday | Onsite
• Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!
• Remote Type: Onsite
• Work Location: 70 Francis Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Pay Range: $54,059.20 - $78,686.40/Annual
• Grade: 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees ac