Practice Supervisor, Cardiovascular

Brigham and Women's Hospital; Boston (MA); On-site; USD 54,000 - 79,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Brigham and Women's Hospital in Boston, MA seeks a supervisor to coordinate and oversee day-to-day outpatient practice operations onsite. You will supervise clinical support staff, manage scheduling, referrals and billing processes in the Cardiovascular department.

The role emphasizes staff development, workflow optimization and service excellence. The position offers a Monday–Friday daytime schedule, onsite work, and comprehensive benefits.

Qualifications

• Supervisory experience in an academic healthcare environment is implied.
• Associate degree preferred; high school diploma is required.
• Strong communication, organizational and leadership abilities.
• Proficiency with Office Suite and basic financial processes.
• Knowledge of GAAP and adaptability to changing priorities.

Responsibilities

• Recruiting, hiring, evaluating, training and developing support staff.
• Provide day-to-day supervision and direction to support staff.
• Assign work and monitor performance.
• Coordinate managed care/billing functions including referrals, verification, registration and cash handling.
• Oversee patient scheduling, wait times, staff coverage and follow-up appointments.
• Oversee purchase orders, petty cash and check requests.
• Maintain and order office supplies and equipment.

Skills

Staff supervision

Communication

Organizational skills

Time management

GAAP

Education

Associate’s degree preferred

High school diploma required

Tools

Office Suite

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Coordinates and oversees day to day operation outpatient practices. Supervise clinical support staff, including all applicable human resource processes and practice operational duties.

Essential Functions

• Responsible for recruiting, hiring, evaluating, training and developing support staff.


• Provides day to day supervision and direction to support staff.


• Assigns work and monitors performance.


• Monitors/coordinates managed care/billing function including referral process, insurance verification, registration, cash collection, encounter forms and billing


• Participates in the assessment and management of operational functions including patient scheduling, wait times, staff coverage, ancillary tests and follow up appointments, phone systems, transcription services and volume issues.


• Oversees purchase orders, petty cash and check requests.


• Maintains and orders office supplies and equipment.

Qualifications

Education

Associate's degree in related field of study preferred

High school diploma or equivalent required

Can this role accept experience in lieu of a degree?

No

Experience

Supervisory experience 0-1 year required experience working in an academic healthcare environment 2-3 years required

Knowledge, Skills and Abilities

• Strong understanding of all Office Suite.


• Strong communication and organizational skills.


• Strong and proven leadership skills.


• Ability to work with staff of all levels.


• Excellent time management skills.


• Generally Accepted Accounting Principles.


• Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

Department: BWH Cardiovascular

Schedule: Monday - Friday | Onsite

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type Onsite

Work Location 70 Francis Street

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $54,059.20 - $78,686.40/Annual

Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.