Lead Practice Assistant

Massachusetts General Hospital; Newton (MA); On-site; USD 74,473,000 - 108,398,000; Full time

Job summary

Mass General Brigham is seeking a Lead Practice Assistant to coordinate daily operations and support a high-performing team of Senior Practice Assistants. The role emphasizes strong communication, proactive problem solving, and leadership to deliver exceptional patient service.

The position oversees workflow, provides back-up leadership, and assists with scheduling, registration, and billing. A High School diploma and 5–7 years of office experience are required.

Qualifications

• High School Diploma or Equivalent required.
• 5-7 years office experience required.
• Strong communication and organizational skills essential.
• Ability to lead and support a team of practice staff.

Responsibilities

• Oversees day-to-day operation of outpatient clinic or practice.
• Assigns and prioritizes workflow; trains and orients staff.
• Acts as Super User for scheduling, registration and billing systems.
• May back up leadership and provide guidance to team.
• Maintains patient appointments and records; supports supervisors.

Skills

Leadership

Communication

Time management

Organizational skills

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Registration systems

Billing systems

Office Suite

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a Lead Practice Assistant to help coordinate daily operations and support a high-performing team of Senior Practice Assistants. The ideal candidate brings strong communication skills, a proactive approach to resolving challenges, and the ability to inspire and support colleagues through changing priorities. This role offers the opportunity to develop leadership skills while playing a key role in delivering exceptional service to patients and care teams.

Summary

• - Oversees day to day operation of an outpatient clinic or practice. May assist by assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for a Supervisor or Manager. Provides guidance and help to others to resolve complex issues and problems.

Essential Functions

• -Performs assigning and prioritizing workflow, troubleshooting issues, training and orientation, providing back up support for leadership.
• -Acts as "Super User" for scheduling, registration and billing systems.
• -Provides assistance and training to others in these areas.
• -May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• -May function as a backup for clerical staff to perform routine administrative and clerical duties relating to a clinical service or physician practice office, and make patient appointments and maintain appointment records.
• -May process patient billing forms and scan documents to patient medical record.
• -Provides functional guidance to related team.
• -Assists Supervisor with daily activities of practice staff.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
5-7 years office experience required

Knowledge, Skills and Abilities

• - Strong understanding of all Office Suite.
• - Strong communication and organizational skills.
• - Strong and proven leadership skills.
• - Ability to work with staff of all levels.
• - Excellent time management skills.
• - Generally Accepted Accounting Principles.
• - Ability to adapt to multiple and rapidly changing priorities and deadlines.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

2014 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$25.99 - $37.83/Hourly

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.