Practice Supervisor - Full Time

Riverside Medical Clinic; Temescal Valley (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Riverside Medical Clinic is seeking a Practice Supervisor to provide tactical leadership across multiple clinic sites. Under the supervision of the Practice Administrator, you will maximize the effectiveness of service delivery systems and financial performance while cultivating a patient-centric culture.

You will coordinate day-to-day operations, work with staff and providers to meet fiduciary and clinic goals, and mentor employees to maintain quality and compliance.

Qualifications

• Education requirement: High School Diploma or GED.
• Experience: Minimum of 3 years in related field, minimum 2 years supervisory experience, working knowledge of ambulatory care operations.

Responsibilities

• Assign duties and examine work for accuracy, timeliness, and conformance to department standards.
• Orient and train new employees; maintain and develop skill levels of current employees; provide written and oral instruction.
• Identify problem areas such as understaffing, customer complaints, and inefficiencies; take corrective action as needed.
• Model, maintain, and promote customer service skills and standards.
• Assist in managing the revenue cycle and support management of supply costs, track inventory usage, use purchasing information management systems.
• Coach, evaluate, and recognize staff; initiate disciplinary action when necessary.
• Assist in determining workload priorities to enable timely completion of tasks while monitoring work performance and providing training and coaching as necessary.
• Direct and assist staff in conflict resolution and act as an information resource.
• Perform or assist subordinates in performing duties.
• Maintain employee attendance records; verify employee time sheets and submit to payroll.
• Responsible for all personnel related duties: counseling, interviewing, hiring, and termination as needed.
• Ensure all expired sample medication and/or patient supplies are discarded upon expiration.
• Participate in work groups, teams, task forces, and committees to support ongoing improvement in clinic operations.
• Other duties as assigned.

Education

High School Diploma or GED

Job description

Come and Join the RMC Family

We have been in the community since 1935. Our mission is to provide comprehensive multi‑specialty medical services in the greater Riverside region. Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward. We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

Summary

Under the supervision of the Practice Administrator, the Practice Supervisor provides tactical leadership to maximize the effectiveness of all service delivery systems and financial performance, engages staff and cultivates a clinic culture that prioritizes patient‑centric care. Coordinates day‑to‑day operational aspects of multiple clinics and works closely with staff and providers to ensure fiduciary and clinic goals are met.

Responsibilities

• Assign duties and examine work for accuracy, timeliness, and conformance to department standards.
• Orient and train new employees; maintain and develop skill levels of current employees; provide written and oral instruction.
• Identify problem areas such as understaffing, customer complaints, and inefficiencies; take corrective action as needed.
• Model, maintain, and promote customer service skills and standards.
• Support established processes and systems to enhance customer service by providing coaching to staff and ensuring a safe environment for patients, staff, providers and visitors, and operating clinic in compliance with all legal and regulatory requirements.
• Assist in managing the revenue cycle and support management of supply costs, track inventory usage, use purchasing information management systems, including maintaining staffing levels that adhere to labor standards and effectively controlling staff premium pay.
• Coach, evaluate, and recognize staff; initiate disciplinary action when necessary.
• Assist in determining workload priorities to enable timely completion of tasks while monitoring work performance and providing training and coaching as necessary.
• Direct and assist staff in conflict resolution and act as an information resource.
• Perform or assist subordinates in performing duties.
• Maintain employee attendance records; verify employee time sheets and submit to payroll.
• Responsible for all personnel related duties: counseling, interviewing, hiring, and termination as needed.
• Ensure all expired sample medication and/or patient supplies are discarded upon expiration.
• Participate in work groups, teams, task forces, and committees to support ongoing improvement in clinic operations.
• Other duties as assigned.

Qualifications

Education: High School Diploma or GED required.

Experience: Minimum of 3 years in related field, minimum 2 years supervisory experience, working knowledge of ambulatory care operations.

Other Responsibilities

• Uphold and support the philosophy, objectives, and policies of the Riverside Medical Clinic.
• Assume responsibility for initiating a pleasant, patient‑oriented atmosphere by displaying a professional attitude through performance, appearance, and demeanor.
• Maintain work area in a clean and organized manner.
• Annually participate and complete required health screening.
• Adhere to Safety Program as outlined in Core Competencies and Injury, Illness and Prevention Program.
• Maintain professional composure and confidence during stressful situations.
• Maintain open communication using appropriate chain of command regarding issues.
• Present neat appearance in proper attire and identification as required by the position, department and RMC policy.

Benefits and Opportunities

• Challenging and rewarding work environment.
• Growth and development opportunities within UHS and its subsidiaries.
• Competitive compensation.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.