Practice Supervisor

spectrumhealth; Grand Haven (MI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

On-demand pay (Payactiv)

Comprehensive benefits package

Retirement options with company match

Job summary

Corewell Health in Grand Haven is seeking a Medical Assistant, Ambulatory Care Technician, or Licensed Practical Nurse with leadership experience to support team operations and patient flow.

The role directs team activities, trains staff, and acts as a liaison between providers, the practice manager and the care team to ensure high-quality patient care and efficient daily operations.

Qualifications

• Leadership experience in health care supervisory or team-lead roles.
• Strong communication, collaboration and interpersonal skills.
• Experience supporting team operations and care delivery in ambulatory settings.

Responsibilities

• Directs activities of team members within the assigned area to ensure optimal patient flow and satisfaction.
• Trains team members and serves as liaison between providers, team and practice manager.
• Supports process improvement, charge capture, standard work and staffing decisions.
• Manages performance, development and policy adherence for team members.
• Participates in HR functions including interviewing, performance reviews and coaching.

Skills

Leadership experience

Communication skills

Team coordination

Education

Associate's Degree

Bachelor's Degree

Job description

Job Summary

This position is for Family Medicine/Internal Medicine (FM/IM). We are seeking a Medical Assistant (MA), Ambulatory Care Technician (ACT), or Licensed Practical Nurse (LPN) with either formal or informal leadership experience. The ideal candidate will have experience working within the scope of an ACT or MA role at minimum and demonstrate strong leadership potential, communication skills, and the ability to support team operations.

Directs the activities of team members within assigned area and ensures the delivery of optimal patient flow and patient satisfaction. Trains team members and serves as a liaison between providers, team members and practice manager in daily operations. Supports charge capture processing, standard work, process improvement and practice staffing. Manages team members performance and development and ensures policy adherence.

Essential Functions

Oversees patient flow while adhering to standard work, prepares work schedules, charge capture and identifies opportunities for process improvement. Provides written and oral instructions.

Facilitates a positive work environment which supports team member engagement and encourages professional growth. Guides, mentors, motivates, acts as resource and support to team, encouraging continual growth as a professional and self-directed learning.

Responsible for monitoring day to day operations including staffing levels, workflows and patient experience. Arranges coverage for sick call-ins, vacations, leaves, other time off. Notifies Practice Manager of any staffing shortages and/or needs.

Assumes a leadership/training role and delegates appropriately to support team members to facilitate safe, quality patient care in a cost effective manner.

Reviews and monitors operational reporting tools and monthly expenses and elevates opportunities. Approves invoices as directed.

Responsible for HR functions including but not limited to interviewing, performance reviews and coaching.

Provides input into the development, implementation and evaluation of unit/department/division/service/goals and prioritizes them so that they are consistent with patient care/administration needs.

Acts as a patient advocate and provides ongoing communication with patient, team and multidisciplinary team regarding patient, team, management of safety and quality issues.

Qualifications

Associate's Degree or equivalent in business, management or other related area - Required

Bachelor's Degree or equivalent in business, management or other related areas - Preferred

2 years of relevant experience of recent relevant supervisor experience in health care/medical practice or related work - Required

2 years of relevant experience in healthcare leadership, or relevant leadership experience informal or formal - Preferred

Physical Demands

Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs

Waist to Waist > 5 lbs: Seldom up to 10 lbs

Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs

Waist to Overhead > 5 lbs: Seldom up to 5 lbs

Bilateral Carry > 5 lbs: Seldom up to 10 lbs

Unilateral Carry > 5 lbs: Seldom up to 5 lbs

Pushing Force > 5 lbs: Seldom up to 25 lbs

Pulling Force > 5 lbs: Seldom up to 15 lbs

Sitting: Frequently

Standing: Occasionally

Walking: Occasionally

Forward Bend - Standing: Seldom

Forward Bend - Sitting: Seldom

Trunk Rotation - Standing: Seldom

Trunk Rotation - Sitting: Seldom

Squat: Seldom

Supine Lying: Seldom

Stair Climbing: Seldom

Crawling / Kneeling: Seldom

Driving: Seldom

Reach - Above Shoulder: Seldom

Reach - at Shoulder or Below: Seldom

Handling: Occasionally

Forceful Grip > 5 lbs: Seldom

Forceful Pinch > 2 lbs: Seldom

Finger/Hand Dexterity: Frequently

Visual Acuity ¹[None = No; Seldom = Yes]: Seldom

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here .

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Care Center Grand Haven - 15100 Whitaker Way - Grand Haven

Department Name

Peds General Grand Haven Care Ctr - Medical Group West

Employment Type

Full time

Shift

Variable (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vacc