Practice Success & Transformation Manager
Axil Health
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Benefits offered by this job
Job summary
Axil Health is seeking a Practice Success & Transformation leader to manage partnerships with physician practices and health systems. You will drive adoption of Axil Health programs, optimize workflows, and ensure measurable clinical and financial value for partners.
The role requires building credibility with physicians, leading nonclinical relationships, and coordinating across clinical operations, technology, and leadership teams. Occasional travel to practices is expected.
Qualifications
- Bachelor’s degree in healthcare administration, business, public health, nursing or a related field.
- 3+ years of physician-practice operations, ambulatory operations or healthcare customer success.
- Strong understanding of medical-practice workflows and data-driven improvement.
- Executive communication with stakeholders and cross-functional teams.
- Able to travel regularly to assigned practices.
Responsibilities
- Serve as the primary nonclinical point of contact for assigned physician practices and health-system partners.
- Develop trusted relationships with practice administrators, office managers, physicians and operational leaders.
- Maintain understanding of each practice’s goals, workflows, staffing, patient population and financial priorities.
- Identify at-risk practices and lead structured recovery plans.
- Conduct monthly performance meetings with each practice and maintain action plans.
Skills
Education
Tools
Job description
At Axil Health, we're not just talking about the future of healthcare – we're creating it. We combine cutting‑edge patient monitoring technology with compassionate, personalized care to transform the lives of those with chronic conditions. Our integrated approach brings together doctors, pharmacists, and care specialists to provide unparalleled support to our patients.
At Axil Health, we're not just talking about the future of healthcare – we're creating it. We combine cutting‑edge patient monitoring technology with compassionate, personalized care to transform the lives of those with chronic conditions. Our integrated approach brings together doctors, pharmacists, and care specialists to provide unparalleled support to our patients.
We're a company of thinkers, doers, problem‑solvers, builders, and patient advocates. People who see a gap and close it, not wait for someone else to.
- You'll work cross‑functionally, connected to a mission that touches clinical operations, technology, and patient care at every turn.
- At Axil Health, you join a small team where your work is visible, your voice counts, and your judgment shapes how things get built, not just how they run.
People thrive at Axil Health when they're motivated by the actual outcome of the work: helping patients manage chronic conditions and stay connected to care between visits. This isn't a fast‑growth tech culture chasing headcount for its own sake. It's a small, mission‑driven team where individual contributions are visible and accountability matters.
- Care about the patient behind the data point. Whether you're in clinical operations, care navigation, or support functions, the work touches real people managing real health conditions.
- Are comfortable with ambiguity and building, not just maintaining. We're still defining processes in many areas, so people who can bring structure without waiting to be told exactly how do well.
- Communicate directly and kindly. We value people who raise issues early, give and receive feedback without drama, and treat colleagues with respect even under pressure.
- Take ownership without needing constant oversight, self‑direction matters as much as collaboration.
- Stay curious. Healthcare and patient monitoring technology both evolve quickly, and people who keep learning keep up.
- Make a tangible difference in patients' lives every single day
- Work with a passionate team that feels like family
- Gain experience with cutting‑edge healthcare technologies
- Enjoy a supportive work environment that encourages professional growth
- Be part of a company that's shaping the future of healthcare
- Competitive salary and benefits package
The Manager of Practice Success & Transformation is the primary operational relationship owner for a portfolio of Axil Health physician‑practice and health‑system partners. This individual works directly with practice administrators, office managers, physicians, providers and Axil clinical teams to ensure each partnership is successfully implemented, consistently supported and producing measurable clinical, operational and financial value.
The ideal candidate understands how medical practices operate, can earn credibility with physicians and practice leaders, and is comfortable using performance data to identify problems, facilitate decisions and drive accountability.
This is not a traditional customer‑support position. It is a practice‑facing leadership role responsible for partnership success, workflow transformation, program adoption, performance improvement, retention and responsible growth.
- Serve as the primary nonclinical point of contact for assigned physician practices and health‑system partners.
- Develop trusted relationships with practice administrators, office managers, physicians, providers and operational leaders.
- Maintain a deep understanding of each practice’s goals, workflows, staffing structure, patient population and financial priorities.
- Identify practices at risk of dissatisfaction, underperformance or disengagement and lead a structured recovery plan.
- Conduct a structured monthly performance meeting with each assigned practice, presenting a practice specific scorecard and maintaining a written action plan with responsible owners and completion dates.
- Conduct quarterly strategic reviews with practice leadership and physician champions, including renewal and contract‑review conversations as needed.
- Identify expansion opportunities within existing partnerships and partner with Axil growth leadership to assess and pursue them.
- Assess current practice workflows and identify opportunities to improve patient identification, enrollment, care‑team collaboration, documentation, provider communication and charge capture.
- Develop jointly agreed‑upon Practice Success Plans for new and existing partners, and support optimization of CCM, APCM, PCM, RPM, TCM, AWV and other Axil Health programs.
- Integrate Axil services into existing EHR and practice operational workflows, coordinating Axil Clinical operations, billing, technology and leadership teams to resolve barriers.
- Train office managers, providers and practice staff on Axil Health programs, workflows, responsibilities and technology.
- Track adoption of VitalSmart, practice workflows and agreed‑upon operational processes.
- Strong practice retention, satisfaction and relationship health across your portfolio
- Consistent adoption of Axil programs (CCM, APCM, PCM, RPM, TCM, AWV) and the VitalSmart platform
- Reliable, on‑time completion of practice reviews with clear, closed out action plans.
- Bachelor’s degree in healthcare administration, business, public health, nursing or a related field, or equivalent relevant experience.
- 3 years of experience in physician‑practice operations, ambulatory operations, population health, value‑based care, provider engagement or healthcare customer success. Including direct experience working with practice administrators, office managers and physicians.
- Strong understanding of medical‑practice workflows and EHR‑enabled operations with the ability to interpret operational, clinical and financial performance data.
- Strong presentation, facilitation and executive‑communication skills with a track record of identifying workflow problems and leading practical improvement plans.
- Demonstrated ability to manage multiple accounts, projects and deadlines simultaneously.
- Ability to travel regularly to assigned physician practices.
- Previous experience as a medical‑practice manager, practice administrator, ACO practice‑transformation specialist or ambulatory‑operations manager.
- Experience with CCM, APCM, PCM, RPM, TCM, AWVs or other population‑health programs.
- Familiarity with value‑based care, ACOs, Medicare programs and quality‑performance measures.
- Experience with Epic, eClinicalWorks, athenahealth, Veradigm, NextGen or similar EHR platforms.
- Experience working with primary care, cardiology, endocrinology, pulmonology or nephrology practices.
- Familiarity with healthcare billing, revenue‑cycle processes and clinical documentation.
- Medical, Dental, Vision Insurance
- Company paid STD & Life Insurance Policy
- LTD
- Paid Holidays + 2 floating holidays
- PTO
- Bonus Incentive
- Field‑based hybrid position.
- Candidates should be located within Axil Health’s service footprint
- Requires approximately 75% travel regularly to assigned physician practices and health‑system partners.
Competitive base compensation, performance‑based incentive opportunity, benefits, travel reimbursement and potential equity participation based on experience
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