Practice Success Specialist - Account Manager

Vetsource; United States; Remote; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, vision, dental, and life ins.

Employee Assistance Program

Pet insurance and Virtual vet care

PTO, holidays, floating holidays, and/

401k/RRSP matching

Paid parental leave

Flexible scheduling and remote work

Associate Resource Groups and events

Job summary

Vetsource is seeking a Practice Success Specialist - Account Manager to drive growth within veterinary practices and advance Vetsource initiatives. This remote, full-time role focuses on expanding within current accounts through relationship building and upselling.

Responsibilities include revenue growth, deep discovery, educating practices, and achieving quotas while maintaining trust-based client relationships via video, phone, and email.

Qualifications

• Associate’s degree or equivalent experience/training.
• At least 2 years of experience in sales, account management, customer service, or other relatable experience.
• Hands-on experience with multiple sales techniques, including virtual sales.
• Track record of achieving sales quotas.
• Experience with CRM software (e.g. Salesforce).
• Understanding of sales performance metrics.

Responsibilities

• Increased revenue generation for the practices and Vetsource.
• Deep discovery, education, influence, and upselling.
• Strategizing with the practices to help them overcome obstacles.
• Execute against a deadline and achieve quotas.
• Foster long-term, trust-based relationships within your customer base via video conference, phone call, sales video, and email.
• Identify client needs and position the Vetsource solution to help practices achieve our mutual goals.

Skills

Sales experience

Account management

Customer service

Quota attainment

CRM proficiency

Sales techniques

Education

Associate’s degree or equivalent experience

Tools

Salesforce

Job description

Pets deserve the best care. At Vetsource, we build the foundation for success, enabling those in the pet healthcare profession and industry to thrive. Our data-powered platform simplifies processes and streamlines systems, helping those we serve create tighter bonds with their customers. From prescription management and pet owner engagement to veterinary business performance data and insights, Vetsource provides comprehensive solutions that give our customers more time and flexibility, and help them foster strong relationships and positive experiences. In a rapidly evolving world, we’re constantly seeking new ways to help our customers chart a course for a better, brighter future for pets and those who care for them. If you love pets, want to have an impact and join a fantastic organization, Vetsource could be the place for you. At Vetsource, our teams, much like our customers, are represented through diverse perspectives, life experiences, unique strengths (and love for animals). We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We are a team of real people looking for great people to join us, which is why applications are carefully and thoughtfully reviewed by our team. We know that when considering a new opportunity, it’s common to weigh your qualifications against the listed job criteria.

WHO WE ARE LOOKING FOR

Practice Success Specialist - Account Manager is responsible for driving growth within Vetsource Partner Practices and advancing Vetsource initiatives. You will seek new opportunities within current accounts by contacting and nurturing relationships with veterinary practices in your territory.

Our Practice Success Specialists - Account Managers are responsible for selling industry leading veterinarian solutions targeting veterinary practices while focusing on the adoption and utilization of platform services. This is a full-time, remote position.

WHAT YOU’LL DO

Advance initiatives within our current customer base of Veterinary hospitals. This includes:

• Increased revenue generation for the practices and Vetsource.
• Deep discovery, education, influence, and upselling.
• Strategizing with the practices to help them overcome obstacles.

Execute against a deadline and achieve quotas.

Foster long-term, trust-based relationships within your customer base through consistent and recurring contact with customer base via video conference, phone call, sales video, and email.

Identify client needs and position the Vetsource solution to help practices achieve our mutual goals.

WHAT YOU BRING

• Associate’s degree or equivalent experience/training.
• At least 2 years of experience in sales, account management, customer service, or other relatable experience.
• Hands-on experience with multiple sales techniques, including virtual sales.
• Track record of achieving sales quotas.
• Experience with CRM software (e.g. Salesforce).
• Understanding of sales performance metrics.

WORKING CONDITIONS

Reliable internet access is required. Sitting/standing at a desk working on a computer for long periods of time.

WHAT CAN YOU EXPECT FROM VETSOURCE

• Competitive pay and benefits including medical, vision*, dental, and life insurance
• Employee Assistance Program
• Pet insurance* and Virtual vet care
• PTO, Holidays, Floating Holidays, and Volunteer Day
• Retirement Savings Plan (401k/ RRSP) with employer matching program
• Paid parental leave
• Flexible scheduling and remote work where possible
• The opportunity to join one of our Associate Resource Groups, and fun company events!
• For Canadian based associates these specific benefits are not included*

OUR VALUES

Vetsource is proud to be part of Mars Science & Diagnostics, a division of Mars Petcare - a family-owned organization rooted in the belief that pets make the world a better place. Our unified culture is built on a foundation of veterinary excellence and guided by a shared vision, inspiring everyone to create A Better World for Pets - a world where pets are healthy, happy, and welcome. Today, Vetsource drives the future of pet health centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency, and Freedom. These principles define how we work, how we treat one another, and how we serve the veterinary community, ensuring a culture where every associate has the opportunity to thrive.

Pay range (US based applicants): $22.89 - $29.00 (per hour) + $15,000 variable compensation target. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to job-related skills, experience, certifications, relevant education and training, while also considering internal equity.

The statements in this document are intended to describe the general nature and level of work being performed for this role, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required.

Our pre-employment process includes a background check as a part of the hiring process, and will include a drug screen for pharmacy related roles. The background check will only be initiated after a conditional offer of employment has been made and will be subject to an individualized assessment, as required by law.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please email [e-mail], or if you have general questions relating to this process.

We are an equal opportunity employer. Vetsource is an E-verify employer. www.vetsource.com At Vetsource, we’re committed to providing the tools that veterinarians need to thrive in an increasingly competitive landscape. And we’re just as committed to creating a supportive, inclusive, and rewarding environment for associates to thrive in. Vetsource is an E-Verify employer.