Practice Success Manager - Major Cities, US

Glacial® Skin by R2 Technologies, Inc.; United States; On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

Job summary

Glacial® Skin by R2 Technologies, Inc. is hiring a Practice Success Manager to support providers and distributors after onboarding. You will drive utilization, guide workflows, and stay deeply integrated in daily operations across markets.

You will lead virtual training, coordinate marketing insights, and optimize revenue growth with strategic advice and structured account management. Global travel up to 90% is required.

Qualifications

• BA/BS or 5 years of sales related experience in Aesthetics or Med Tech industry preferred.
• 5+ years of proven experience delivering virtual account management and support.
• Experience managing National Account level providers.
• Ability to manage a high-volume, global book of accounts.
• Excellent communication, presentation, and instructional skills.
• Strong analytical skills with ability to interpret utilization trends.
• Exceptional communication and follow-through.
• Marketing or consulting experience a plus.
• Must have a strong inner drive and self-discipline and be comfortable working independently and managing multiple timelines.
• Proficiency with CRM systems; HubSpot experience preferred.

Responsibilities

• Serve as the primary post-sales support contact for providers.
• Deliver virtual education and ongoing consultative support.
• Monitor utilization trends and provide targeted coaching.
• Troubleshoot non-clinical issues and provider portal use.
• Evaluate marketing activity and ROI; guide pricing and renewal planning.
• Support global distributor partners and international practices.
• Maintain consistent engagement with accounts and align with performance goals.
• Ensure brand guidelines across social media and marketing assets.
• Support virtual events and coordinate with field teams.
• Manage HubSpot updates and administrative tasks.

Skills

Account management

Virtual education

CRM software

HubSpot

Strategic communication

Data analysis

Education

BA/BS in related field

Tools

HubSpot

CRM software

Job description

ABOUT US

At Glacial® Skin by R2 Technologies, Inc. we don't just lead the global CryoAesthetics® space, we invented it!

Developed in collaboration with Massachusetts General Hospital and Blossom Innovations, our patented Cryomodulation™ technology powers advanced cold based treatments that reduce inflammation, brighten dark spots, and improve overall skin health.

Since launching in 2021, we’ve been growing fast - backed by strong partnerships, proven science, and a team that’s passionate about making impact. We continue to push the boundaries of aesthetics with our dynamic, ever-evolving product pipeline.

Learn more here: Glacial® Skin | Precision Cooling Cryotherapy for Your Face & More

ABOUT YOU

The Practice Success Manager (PSM) provides industry-leading post-sales support and business coaching to Glacial Skin provider accounts and distributors.

After onboarding, the PSM serves as the practice’s ongoing partner, helping to drive consistent utilization, refine workflows, and keeps Glacial Skin deeply integrated into the practice’s day-to-day operations.

The PSM will also support distributors as needed to ensure consistent success across all markets.

GENERAL RESPONSIBILITIES

Post Sales Support

• Serve as the primary support contact for all providers ≥ Day 30.
• Deliver virtual education, refresher training, and ongoing consultative support.
• Monitor PAM trends and provide targeted coaching to strengthen utilization.
• Troubleshoot non-clinical issues, including logs, workflow gaps, and provider portal use.

Business Consultation

• Evaluate website and social media activity, marketing effectiveness, brand guideline adherence, utilization trends, training portal engagement, ROI reviews and guide subscription renewal planning.
• Provide workflow optimization recommendations and guide pricing/menu refinements to support practice revenue growth.
• Support global distributor partners and international practices as need to maintain consistency.

Provider Communication & Strategy

• Maintain consistent, value-driven engagement with assigned accounts, ensuring alignment with performance goals and keeping management informed on key activities.
• Ensure providers follow brand guidelines across social media, encourage posting, and promote new marketing assets and treatment protocols.
• Support virtual events as needed, with exceptions assigned to the ASM on a case-by-case basis.

Marketing & Communications

• Send monthly provider communication and promotional updates via HubSpot, in collaboration with Marketing.
• Provide strategic marketing guidance and share relevant provider-facing assets and campaigns.

Sales Initiatives

• Identify opportunities for second-system sales and coordinate warm handoffs to the local ASM.
• Maintain and strengthen retention of current Peak subscriptions each quarter.
• Identify and convert eligible Base customers into Peak subscribers through utilization insights and value-driven recommendations.

Administrative & Logistical Tasks

• Maintain accurate and timely updates in HubSpot on a daily basis.
• Support log pulls, Wi-Fi reconnections, and other non-clinical technical needs as required.
• Collaborate closely with Area Sales Managers and Clinical Business Managers to strengthen customer experience and ensure a unified, customer‑centric approach.
• Ensure post install surveys are completed.

QUALIFICATIONS and EDUCATIONAL REQUIREMENTS

• BA/BS or 5 years of sales related experience in Aesthetics or Med Tech industry preferred
• 5+ years of proven experience delivering virtual account management and support
• Experience managing National Account level providers
• Ability to manage a high-volume, global book of accounts
• Excellent communication, presentation, and instructional skills
• Strong analytical skills with ability to interpret utilization trends
• Exceptional communication and follow-through
• Marketing or consulting experience a plus
• Must have a strong inner drive and self-discipline and be comfortable working independently and managing multiple timelines
• Proficiency with CRM systems; Hubspot experience preferred

LOCATION

• Ability to manage large territories and travel up to 90% and live within 1 hour of an international airport with direct flights to major cities

PHYSICAL REQUIREMENTS

• Ability to sit, stand and/or walk for no less than 8 hours a day
• Ability to lift a minimum of 25 pounds
• Ability to view computer screen for long-durations

BENEFITS

• Company paid medical, dental, and vision insurance
• 401K plan, with company match
• Plus, much more to explore and discover!