Practice Success Coordinator

Upperline Health; Alexandria (VA); On-site; USD 45,847,000 - 57,308,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with match

PTO

Parental leave

Job summary

Upperline Health is hiring a Practice Success Coordinator to support our value-based care program, Upperline Plus. This onsite, patient-facing role educates patients to enroll using an iPad and collaborates with clinic staff to hit enrollment goals.

You’ll build rapport with patients, explain program benefits, and help optimize enrollment workflows. No sales experience required, but strong communication and HIPAA awareness are essential.

Qualifications

• High school diploma or equivalent is required.
• 2+ years of customer service experience.
• Comfort with iPads and Microsoft Office.
• Strong communication skills and HIPAA awareness.

Responsibilities

• Educate and enroll patients in the program.
• Help patients see the value of engaging in the program and guide them through scheduling visits.
• Build rapport with patients and clinic teams.
• Partner with clinic staff to troubleshoot issues and refine enrollment workflows.
• Represent Upperline's culture and values at partner sites.

Skills

Customer service

Communication

HIPAA awareness

Education

High school diploma or equivalent

Tools

iPad

Microsoft Office

Job description

Upperline Health, the nation's largest provider group focused on lower extremity, wound, and vascular care, is hiring a Practice Success Coordinator to support our value-based care program, Upperline Plus.In this onsite, patient-facing role, you'll work daily at partner practices helping patients understand and enroll in Upperline Plus using an iPad. You'll build trust through friendly conversations, explain program benefits during check-in/check-out, and collaborate with clinic staff to hit enrollment and engagement goals and improve workflows.About This Role:
You're educating patients and guiding them to enroll in a healthcare program, similar to a consultative sales or enrollment role. No sales experience is required, just strong interpersonal skills and the ability to clearly communicate value. Compensation includes a commission component tied to enrollment and engagement goals, making this a great fit for motivated, results-driven candidates looking to grow their sales skills in a healthcare setting.Our team enjoys excellent work/life balance - no night, weekend, or holiday shifts are required!What You'll Do:

• Educate and enroll patients in the program
• Help patients see the value of engaging in the program and guide them through scheduling visits
• Build rapport with patients and clinic teams
• Partner with clinic staff to troubleshoot issues and refine enrollment workflows
• Represent Upperline's culture and values at partner sites

What You Need:

• High school diploma or equivalent
• 2+ years of customer service experience
• Comfort with iPads and Microsoft Office
• Strong communication skills and HIPAA awareness

Preferred:

• Background in retail, hospitality, or call centers
• Experience working with older adults/geriatric populations
• Results-driven, mission-motivated mindset

Benefits & Compensation:Medical, dental, vision, 401(k) with company matching, PTO, and parental leave. Compensation is competitive, includes a commission structure tied to enrollment performance, and is based on regional standards and experience. Earn $16-$20/hour based on your experience — plus monthly commission that rewards you for the results you drive!
Equal Opportunity Employer
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