Practice Representative – Lexington

Anna Jaques Hospital; Boston (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Lahey Health seeks a Practice Representative to serve as the frontline for patients in an outpatient unit, delivering exceptional service and guiding patients through check-in and check-out.

The role supports multiple specialties, coordinates follow-ups and testing, and emphasizes accuracy, privacy, and collaborative care in a busy healthcare setting.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers and web-based applications.

Responsibilities

• Welcome patients and visitors in a courteous and professional manner.
• Check in patients and verify demographics and insurance information.
• Collect co-payments and direct patients to the appropriate service area.
• Complete patient check-out and schedule follow-up appointments.
• Coordinate related diagnostic and laboratory testing.
• Schedule specialty services, including tests such as stress tests and echocardiograms.
• Reschedule appointments and help address patient flow concerns.
• Prepare schedules, medical records, and other required documents.
• Maintain accurate and confidential patient information.
• Confirm prior authorizations, referrals, and pre-certifications as needed.
• Provide occasional telephone coverage and route information appropriately.

Skills

Computer literacy

Customer service

Attention to detail

Education

High School diploma or GED

Associate's degree preferred

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.

Job Description:

Schedule

• Full-time, 30 hours per week
• Monday through Friday
• 8:00 a.m.–2:00 p.m.
  

About the Role

Join a busy multispecialty outpatient practice as a Practice Representative supporting front-desk and patient access operations.

You will welcome patients, manage check-in and check-out, coordinate follow-up appointments, and help patients navigate care across a variety of specialties. This role is primarily based at the front desk, with occasional telephone and insurance-related support as needed.

What You’ll Do

• Welcome patients and visitors in a courteous and professional manner
• Check patients in and verify demographic and insurance information
• Collect required co-payments and direct patients to the appropriate service area
• Complete patient check-out and schedule follow-up appointments
• Coordinate related diagnostic and laboratory testing
• Schedule specialty services, including tests such as stress tests and echocardiograms
• Reschedule appointments and help address patient flow concerns
• Prepare schedules, medical records, and other required documents
• Maintain accurate and confidential patient information
• Confirm prior authorizations, referrals, and pre-certifications as needed
• Provide occasional telephone coverage and route information appropriately
• Communicate closely with patients, providers, families, and practice staff
  

What Success Looks Like

You will be successful in this role if you are:

• Warm, welcoming, and comfortable working directly with patients
• Organized and attentive to detail
• Comfortable learning different specialties and scheduling workflows
• Able to manage several responsibilities while maintaining accuracy
• Professional and calm when assisting patients
• Dependable and willing to support your teammates
• Comfortable using computers and web-based applications
• Interested in building experience in a healthcare environment
  

Why Join This Team?

You will join an established and supportive front-desk team where employees work together to keep patient visits running smoothly.

The Lexington practice supports approximately 26 departments and 50 rotating providers, offering exposure to a wide range of outpatient specialties. This is a strong opportunity for someone who enjoys customer service, wants to build relationships with returning patients, and is interested in learning more about healthcare operations. Free on-site parking is available.

Required Qualifications

• High School diploma or GED required. Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
  

Preferred Qualifications

• One year experience in a healthcare or service/hospitality environment.

Pay Range:

$20.50 - $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled