Practice Receptionist, PRN

Cabinet Peaks Medical Center; Libby (MT); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Cabinet Peaks Medical Center in Libby, MT, seeks a friendly Practice Receptionist for our Family Medicine Clinic to greet patients, check in, verify demographics and insurance, answer phones, triage calls, and support front-desk operations.

This role requires strong communication and organizational skills; familiarity with electronic health records like eCW is a plus. High school diploma required; BLS preferred. Competitive benefits and a team-focused environment.

Qualifications

• High school diploma or equivalent.
• BLS certification preferred; must obtain within 3 months of hire.
• Six months of related medical office experience preferred, but not required.

Responsibilities

• Greet patients and check in with accurate demographics and insurance details.
• Answer phones, triage calls, and relay messages to appropriate staff.
• Schedule appointments per clinic guidelines and send reminder calls.
• Assist billing by completing initial steps and processing deposits as needed.
• Maintain waiting room organization and daily mail/fax workflow.

Skills

Communication

Time management

Prioritization

Interpersonal skills

Education

High school diploma or equivalent

BLS certification preferred

Tools

eCW

Billing codes (ICD-10/CPT)

Job description

Cabinet Peaks Medical Center is looking for a Practice Receptionist to join our Family Medicine Clinic!

The Practice Receptionist provides indirect patient care in the medical office setting as the front office receptionist. This role is responsible for greeting patients as they come in, checking them in as well as verifying all demographic, insurance, and other information is correct, answering phones and triaging all calls throughout the day, providing communication channels from patients to staff members as needed, initiates directives from physicians and practice manager, and all other clerical duties as assigned.

Major Job Duties & Responsibilities

• Demonstrates the communication standard of conduct by clearly conveying information and ideas through appropriate mechanisms in a way that engages people and helps them understand and retain the message.
• Arranges for the efficient and an orderly admission of patients into electronic system, including verifying all demographic, insurance, and other information is correct.
• Demonstrates the patient centered standard of conduct by making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.
• Collects deposits, copayments, deductibles, and other patient liabilities from patient per policy.
• Demonstrates the commitment to co-workers and team success standard of conduct by actively participating as a member of a team to move the team toward the completion of goals.
• Answer telephones calls in a polite and professional manner and communicate information to the appropriate personnel.
• Schedule new and follow-up appointments per the guidelines set forth by the Practice Manager and physicians. Planning reminder appointment calls the day prior to a patient's appointment.
• Complete first part of billing process per billing department requests, with understanding of ICD-10, CPT codes.
• Complete deposit and batch out eCW at the end of each business day.
• Retrieve all faxed documents and work appropriately and timely and handles all incoming mail and distribution daily.
• Ensure waiting room is kept in an organized manner and that coffee is available to patients and families.
• Work on special projects as requested and approved by the practice manager.
• Communicate appropriately and clearly to MA’s, physicians, and practice manager.
• Demonstrate the ability to be flexible, organized and able to function in and under stressful situations and works well under pressure in a high traffic work environment.
• Participates in monthly staff meetings, training sessions and annual education sessions, disaster drills, etc.

Skills, Knowledge, & Abilities

• Strong analytical, problem solving, interpersonal and social skills.
• Possess excellent prioritization, organization, and time management skills.
• Ability to function independently with self-confidence in a clinical office environment.
• Ability to practice with honesty and moral vigor as well as accepts full responsibility for actions.
• Operated with ample verbal, written, and computer skills.
• Possess the skills to communicate clearly and appropriately with colleagues, peers, supervisors, and medical providers.

Education Requirements

• High school graduate or equivalent
• BLS certification preferred; must obtain within 3 months of hire.

Experience

• Six (6) months of related work experience in a previous medical office or other related medical practice preferred, but not required.

Schedule

As needed based on the needs of the department.

Cabinet Peaks Medical Center is committed to providing a safe, efficient, and productive work environment for all employees. To help ensure a safe and healthful working environment, each applicant to whom an offer of employment has been made will be required as a condition of employment to undergo a substance test. Additional pre-employment items may be required. Please contact Human Resources for details.