Practice Plan Program Manager

Arkansas Children’s Hospital; Little Rock (AR); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Arkansas Children’s Hospital is seeking a Provider Onboarding and Lifecycle Manager to lead the end-to-end onboarding process for new providers across multiple campuses. You will coordinate with Human Resources, Medical Staff Services, IT, and finance to ensure readiness and timely start dates.

The role emphasizes establishing standardized onboarding workflows, managing contracts (employment, locumtenens, 1099), and driving continuous improvement to reduce timelines and enhance provider

Qualifications

• Bachelor's degree or higher required with relevant experience.
• Experience coordinating across HR, IT, and operations preferred.
• Strong onboarding program and policy development experience required.

Responsibilities

• Owns provider onboarding and lifecycle management from accepted offer to practice integration.
• Leads cross-functional coordination across HR, Medical Staff Services, IT, Revenue Cycle, Finance, Legal, and operations.
• Establishes onboarding standards, workflows, service levels, and documentation to ensure consistency.
• Oversees provider employment, locum tenens, and 1099 contracts to ensure compliance.
• Manages provider operational readiness including system setup, scheduling, billing config, and access control.
• Drives implementing new onboarding processes and organizational change management.
• Oversees incentive administration, contract payments, and lifecycle support activities.
• Develops metrics and dashboards to monitor onboarding performance and trends.
• Leads process improvements to reduce onboarding timelines and improve provider satisfaction.
• Identifies risks and suggests strategic improvements in onboarding and lifecycle management.
• Serves as subject matter expert for provider onboarding across the organization.

Skills

Provider onboarding

Cross-functional coordination

Workflow development

Contract administration

Education

Bachelor's degree

HS/GED

Job description

ARKANSAS CHILDREN'S IS A TOBACCO FREE WORKPLACE. FLU VACCINES ARE REQUIRED. ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

Employment Details

Work Shift: Please see job description for details. Time Type: Full time Department: CC807300 PSO Practice Plan Administration

Summary

Monday - Friday days (hybrid potential) - either Little Rock or Springdale campus a possibility - Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

Requirements

either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

Additional Information

Monday - Friday days (hybrid potential) - either Little Rock or Springdale campus a possibility - Requirements: either Bachelor's + 4 yrs relevant exp or HS/GED + 8 yrs relevant exp.

Responsibilities

• Owns the provider onboarding and lifecycle management program from accepted offer through successful integration into practice, ensuring consistent execution across the organization.
• Leads cross-functional coordination among Human Resources, Medical Staff Services, Information Technology, Revenue Cycle, Finance, Legal, and operational departments to ensure providers are operationally ready on or before their start date.
• Establishes and maintains onboarding standards, workflows, service level expectations, policies, and documentation to support a consistent provider experience.
• Oversees administration of provider employment, locum tenens, and independent contractor (1099) agreements, ensuring contractual terms are implemented accurately and in accordance with organizational policies.
• Oversees provider operational readiness, including system setup, scheduling, billing configuration, departmental access, and other provider lifecycle requirements.
• Leads implementation of new provider onboarding processes, technologies, and workflow enhancements while coordinating organizational change management activities.
• Oversees provider quality incentive administration, contract-related payments, and other provider lifecycle support activities to ensure compliance with organizational policies.
• Develops, analyzes, and monitors provider onboarding, contracting, and lifecycle metrics, dashboards, and key performance indicators to identify trends, measure performance, and support operational decision-making.
• Leads process improvement initiatives that enhance provider onboarding efficiency, reduce onboarding timelines, improve provider satisfaction, and strengthen operational performance.
• Identifies operational risks, develops corrective action plans, and recommends strategic improvements to provider onboarding and lifecycle management.

Serves as the organizational subject matter expert for provider onboarding and provider lifecycle processes, providing guidance to leaders and operational stakeholders on complex issues. Performs other duties as assigned.

About Arkansas Children's

Arkansas Children’s is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values—safety, teamwork, compassion and excellence—which inform every action.

Arkansas Children’s Hospital has received Magnet Status from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes.

And we are nationally ranked by U.S. News & World Report for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids—our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service.

And Arkansas Children’s Northwest provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

Employee Testimonials

Michael – Business Operations Manager: “Arkansas Children’s Hospital is a prestigious institution that cares for children.”

Linda – Information Systems Analyst: “We are an organization of care, love, and hope while we champion children.”

Angela – Parking and Fleet Coordinator: “Care, love, and hope for children!”

Kathy – Administrative Assistant: “When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!”

Nick – Supply Assistant