Practice Patient Care Coordinator - Outpatient Float Laconia Area Full Time

Concord Hospital Health System; Laconia (NH); On-site; USD 35,000 - 45,000; Full time

Job summary

Concord Hospital Health System is seeking a full-time Practice Patient Care Coordinator for the Laconia area. This entry-level role involves supporting patient care through clerical tasks, ensuring efficient service and coordination among healthcare providers. Ideal candidates will possess strong customer service skills and a high school diploma, contributing to a patient-centered environment.

Qualifications

• High School diploma or GED required.
• Demonstrated customer service skills and experience preferred.

Responsibilities

• Greet and assist patients, manage patient information.
• Coordinate patient care among services and handle inquiries.
• Schedule appointments and promote Patient Connect enrollment.

Skills

Customer service

Communication

Medical terminology

Education

High School diploma or GED

Job description

Practice Patient Care Coordinator - Outpatient Float Laconia Area Full Time

Join to apply for the Practice Patient Care Coordinator - Outpatient Float Laconia Area Full Time role at Concord Hospital Health System.

Job Summary

Under the supervision of the Practice Administrator/Practice Manager or Assistant Practice Manager, this role involves clerical and data management functions supporting patient registration, referral coordination, phone management, and other patient care duties. The PCC is the primary access point for patients and their families, ensuring they receive timely, efficient, and compassionate customer service.

Minimum Qualifications

• High School diploma or GED; annual registration competency exam required.
• Demonstrated customer service skills; experience interacting with the public, staff, and patients preferred.

Certifications and Experience

• Certification, registration, or licensure not required.
• Proven customer service experience; knowledge of medical office operations preferred, including scheduling, registration, electronic medical records, billing, coding, referrals, and compliance. Familiarity with medical terminology is a plus.

Responsibilities

• Greet and assist patients, secure signatures, and follow policies and procedures.
• Verify insurance and demographic information; educate patients on resources; reconcile reports.
• Coordinate patient care among primary, specialty, and ancillary services.
• Manage patient information, create and maintain medical records.
• Handle incoming calls and inquiries.
• Schedule and confirm appointments; promote Patient Connect enrollment.
• Distribute mail, faxes, and electronic communications; educate patients on form completion.
• Support a patient-centered culture and work independently or in teams on various projects.

Additional Information

Concord Hospital is an Equal Opportunity Employer. We provide accommodations for applicants with disabilities. Physical demands include lifting up to 20 pounds, repetitive motions, and exposure to airborne pathogens. The work environment is moderate noise.

Employment Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Healthcare Provider
• Industries: Hospitals and Healthcare