Patient Care Coordinator|Float Laconia, Gilford area| Full time

Concord Hospital; Laconia (NH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare provider is seeking a Patient Care Coordinator to enhance patient experiences in Laconia. In this vital role, you will serve as the primary access point for patients, ensuring they receive timely and compassionate service. Your responsibilities will include managing patient registrations, coordinating referrals, and facilitating communication between various healthcare services. This position offers an opportunity to be part of a progressive health system that values community-centered care and excellence in service delivery. Join a dedicated team that is committed to making a positive impact on patient lives and contributing to the overall mission of quality healthcare.

Qualifications

• High School degree or equivalent required; customer service experience preferred.
• Knowledge of medical office operations and electronic medical records is essential.

Responsibilities

• Greets patients and secures documentation signatures per policies.
• Obtains and verifies patient insurance and demographic information.
• Schedules and confirms patient appointments while promoting services.

Skills

Customer Service

Medical Office Operations

Scheduling

Electronic Medical Records

Medical Terminology

Education

High School Degree

Job description

Patient Care Coordinator | Float Laconia, Gilford area | Full time

Patient Care Coordinator | Float Laconia, Gilford area | Full time

Apply locations Laconia, New Hampshire time type Full time posted on Posted 2 Days Ago job requisition id R21342

Summary

Under the general supervision of the Practice Administrator/Practice Manager or Assistant Practice Manager, this person performs a variety of clerical and data management functions in support of patient registration, referral coordination, phone management, and other patient care coordinator duties. Specifically, the PCC is the primary access point for patients and their families and is responsible for ensuring that the patient receives timely, efficient, and compassionate customer service.

Education

High School degree or General Educational Development equivalency required; must pass annual registration competency exam. Demonstrated customer service ability to interact with the public, staff, and patients preferred.

Certification, Registration & Licensure

None required.

Experience

Proven customer service experience. Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payer guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards. Familiarity with medical terminology preferred.

Responsibilities

• Greets and arrives patients; secures signatures for all required documentation; and follows CHMG policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection attempts while providing education on resources available. Reconciles work lists and reports.
• Facilitates patient care between primary, specialty, and ancillary services.
• Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
• Processes and routes all incoming calls or requests and responds to departmental and practice inquiries.
• Schedules, confirms, or reschedules patient appointments. Works Televox Reports daily. Promotes Patient Connect enrollment.
• Responsible for distribution of mail, faxes, and electronic desktops. Receives, tracks, and educates patients on form completion requests.
• Supports a culture of “yes” in support of a patient-centered medical home.
• Works independently and within a team on special, nonrecurring, and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.

Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.

Physical and Work Requirements

The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.

While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend and walk. The employee is occasionally required to kneel, squat, and stand.

Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.

The employee is occasionally exposed to airborne pathogens.

The noise level in the work environment is usually moderate.

About Us

Concord Hospital (CH) is a nationally-accredited, progressive regional health system.

• Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders, and clinicians who are talented, mutually supportive, and community-centered in helping the organization meet its community mission.
• CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award).
• After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non-conforming products, and preventative and corrective action.