Practice Optimization Partner

Ensemble Health Partners; Indianapolis (IN); On-site; USD 63,000 - 95,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Job summary

Ensemble Health Partners in the Indianapolis area seeks a Practice Optimization Partner to help clinics maximize revenue cycle performance. You will assess processes from registration to reconciliation, perform root-cause analysis, and deliver actionable recommendations to senior leaders.

The role requires 5–7 years’ experience, a Bachelor’s degree or equivalent, and certifications such as CRCR, CSPPM or CSBI.

Qualifications

• Understanding of revenue cycle operations in physician practices.
• Ability to perform in-depth root-cause analysis and propose effective solutions.
• Ability to prepare data visualizations and reports for leadership.

Responsibilities

• Assess client revenue cycle processes from registration to reconciliations.
• Conduct root-cause analysis and deliver actionable recommendations to leadership.
• Create educational content from analyses and train staff; lead meetings and projects.
• Travel to client sites as needed and foster collaborative relationships.

Skills

Revenue cycle knowledge

Root cause analysis

Data visualization

Executive presence

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Word

PowerPoint

OneNote

Excel

Job description

Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity: CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement

This position starts at $63,100.00-$94,650.00 annually. Final pay will depend on work location and level of experience. **This location will require being on-site in the Indianapolis, Bloomington or Lafayette area**. By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

Practice Optimization Partners work with and advise clinic operators and leaders to maximize revenue cycle performance. Experts in identifying issues, root cause analysis and able to provide thoughtful insights demonstrating executive presence to top level leaders. Partners provide consultative insights, recommendations for physician practice activities in the following areas: Registration, Scheduling, Time of Service Collections, Pre Authorizations/Referrals, Charges, Charge Reconciliation, Charge Lag, Patient Portal Utilization and Patient Satisfaction.

Job Competencies

Valuing Differences - Works effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds; seeks out and uses unique abilities, insights, and ideas. Considers the collective.

Collaboration - Works cooperatively within teams and partners with others, both internally and externally as needed, to achieve success; focuses on the results of the team, not the achievements of one person. It’s “All for One and One for All”.

Accountability - Accepts personal responsibility and/or consequences of failure and successes, delivering on commitments and refocusing effort when needed. Someone who is willing to step up and own it.

Time Management - Effectively manages personal time and resources to ensure that work is completed efficiently.

Developing Trust - Gains others’ confidence by acting with integrity and following through on commitments; treats others and their ideas with respect and supports them in the face of challenges.

Takes Initiative - Takes prompt action to accomplish goals and achieve results beyond what is required; is proactive and pursues relentlessly.

Essential Job Functions

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Assess and examine client revenue cycle processes in the physician practice (front end – first phone call through charge submission/reconciliation). Conduct in-depth root cause analysis and deliver actionable recommendations. Independently conduct research to formulate solutions to challenges.

Create educational content derived from root cause analysis and instruct practice staff. Work alongside and in conjunction with Pre-Access on identified acute related issues, such as referrals, pre-authorizations, etc. Collaborate seamlessly with other revenue cycle teams to address and resolve issues while delivering a high level, personalized service within the defined team scope.

Ability to lead teams and meetings professionally while building strong relationships. Consistently adheres to all department policies and procedures. Engage and cultivate a positive workplace atmosphere while building strong relationships.

Proficiency in all essential job functions with minimal guidance from direct leader. Provide training and skill development for peers. Takes full responsibility of managing and developing projects for assigned client(s).

Required Job Experience

5 to 7 years

Education Level

Bachelors degree or equivalent experience

Other Preferred Knowledge, Skills and Abilities

Clear understanding of the revenue cycle operations in a physician practice.

Ability to perform critical thinking in-depth analysis of root cause of an issue and identify efficient and effective solutions.

Proficiency in manipulating and preparing data for root cause analysis, report generation and effective data visualization.

Must have excellent written and verbal communication skills with the ability to speak/present to client leadership utilizing Executive Presence.

Proficiency with multiple EHR platforms and ability to identify and propose resolution to issues in the system.

Proficiency with Microsoft programs including Word, Power Point, OneNote and Excel at a minimum.

Ability to adjust quickly and seamlessly to abrupt change.

Ability to travel when needed.

Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Required Certification

CRCR, CSPPM, CSBI, or other approved job relevant certification.

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility

Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories. Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered. Individuals may reapply when located within the United States. Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Ensemble is dedicated to providing our clients with experienced healthcare finance and revenue cycle professionals. We believe that our core values of trust, integrity, loyalty and service married with the belief that our work is worthwhile helps us build and sustain sincere relationships with our associates and clients. If you are a passionate, dedicated and experienced revenue cycle, consulting or finance professional and seek career and personal growth, we would love to hear from you. We believe we foster an environment where talented individuals can excel and shine. Our team believes that people are the most important part of our success and that when we take care of our people, they pay it forward by providing our clients with excellent results and world-class service.