Practice Operations Supervisor (Template Experience Preferred)

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Children’s Healthcare of Atlanta seeks an experienced leader to oversee daily operations of a medical practice, ensuring safe, timely, and cost-effective patient care. You will supervise staff, manage performance, and drive process improvements across scheduling, billing, and patient services.

Responsibilities include budgeting, payroll, and revenue cycle support, with collaboration across practice leadership to meet patient and financial goals.

Qualifications

• Four years of experience in administrative or office management role.
• With Master's degree, two years of administrative or office management experience.
• Bachelor’s degree in business, related field, or equivalent experience.

Responsibilities

• In partnership with Practice Leadership, manages daily operations of practice(s), ensuring staff and processes meet patient, customer, financial, and quality needs.
• Leads a team including interviewing, hiring, training, directing work, managing performance, and recognizing staff.
• Monitors time and attendance, work behavior, productivity, and customer service across the practice.
• Coaches and mentors staff to align goals and improve performance.
• Oversees financial operations: budgeting, payroll, and financial reporting.
• Supports revenue cycle functions: insurance verification, authorizations, coding, charge entry, denials reduction.
• Drives medium and large projects to enhance operations.

Skills

Staff supervision

Operations management

Budgeting

Customer service

EMR knowledge

Microsoft Office

Education

Bachelor’s degree in business or related field

Master's degree preferred

Tools

EMR systems

Budgeting software

Excel

Job description

Work Shift Day Work Day(s) Friday, Monday, Thursday, Tuesday, Wednesday Shift Start Time 8:00 AM Shift End Time 5:00 PM Worker Sub-Type Regular

Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Provides oversight and supervision to staff responsible for the daily operations of a practice(s) within Physician Practices. Solves complex practice problems, enhances operations, and identifies opportunities to improve practice. Proactively supports the efforts that ensure delivery of safe, timely and cost-effective patient care and services in order to promote a safe environment at Children’s Healthcare of Atlanta.

Experience

Four years of experience in administrative or office management role With Master's degree, two years of experience in administrative or office management role.

Preferred Qualifications

Administrative experience in healthcare or physician practice setting Two years of experience in healthcare supervision or management Knowledge of electronic medical records Experience in budget/financial reporting Master's degree

Education

Bachelor’s degree in business, related field, or equivalent experience

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Strong customer service focus Excellent written/verbal and time management skills Independent judgment to plan, prioritize, and organize a diversified workload with attention to detail Demonstrated ability to coach, train and hold others accountable Proficiency in Microsoft Office Suite and other Windows-based applications

Job Responsibilities

In partnership with Practice Leadership, manages daily operations of practice(s), ensuring that staff and processes are in place to meet the needs of the patient, customer, financials, and quality focus of the practice. Manages and leads a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees. Shares expectations and monitors staff performances of time and attendance, appropriate work behavior, productivity, internal and external customer service and overall performance. Coaches and mentors staff to include alignment of practice and productivity goals, sharing goal progress and working with the team on methods to improve. Consistently exhibits appropriate leadership behavior and holds self-accountable to expectations. Supervises, compiles, analyzes, and manages financial operations of the practice(s) by ensuring appropriate processes, resource management, budget planning, payroll and financial reports. Supports revenue cycle functions within the practice, including, but not limited to, insurance verification, authorization, coding, charge entry, work queues and denials reduction efforts. Effectively leads approved medium and large-scale projects to enhance operations. Serves on special projects/committees or act as department representative as necessary. Performs other department-specific duties and other assignments as appropriate.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address 1920 Briarcliff Rd NE

Job Family

Practice Operations & Management

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow.

Have questions about the recruitment process? Check out What to Expect. https://careers.choa.org/lp/What%20to%20Expect/2895392d3ba166e6/?locale=en_US