Practice Operations Assistant

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking an administrative support profesional to enhance physician operations and ensure efficient daily clinic activities. You will assist with patient scheduling, coordinate provider calendars, and support access goals while maintaining high-quality patient care and service standards.

The role requires at least one year in an administrative/office setting within a physician clinic, and proficiency in Microsoft Office.

Qualifications

• Minimum of 1 year experience in administrative or office management in a physician office/clinic setting preferred.
• High school diploma or equivalent required; Bachelor's degree preferred for related field.
• Proficient in Microsoft Office and Windows-based applications, with strong communication skills.

Responsibilities

• Serves as primary contact for patient appointment scheduling and may collaborate with centralized contact centers.
• Maintains provider and resource schedules using Epic and related tools; updates room scheduling as needed.
• Strives to meet department and patient access goals and metrics.
• Coordinates with clinical teams to ensure information and resources are available for patient care; may arrange interpreters or obtain records.
• Handles Epic InBasket messages, emails, and calls related to scheduling and access requests.
• Optimizes schedule utilization by managing recalls, waitlists, and referrals.
• Processes patient communications, forms, and correspondence; performs general admin duties.
• Orders and tracks supplies; liaises with departments/vendors; records minutes; supports quality management.

Skills

Verbal communication

Written communication

Organizational skills

Customer service

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree in Business, Healthcare, or related field (preferred)

Tools

Epic

Job description

Work Shift Day Work Day(s) Monday-Friday Shift Start Time 8:00 AM Shift End Time 4:30 PM Worker Sub-Type Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.

We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always.

Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Performs administrative and clinic support duties within physician operations to ensure efficient daily office operations and to support the delivery of safe and quality patient care.

Experience

One year of experience in administrative or office management role (physician office clinic setting preferred)

Preferred Qualifications

Preferred Qualifications Bachelor's degree in Business, Healthcare, or related field

Education

High school diploma or equivalent

Certification Summary

No professional certifications required

Knowledge, Skills, and Abilities

Demonstrated verbal and written communication, organizational, customer service, and interpersonal skills Proficient in full suite of Microsoft Office and other Windows-based applications

Job Responsibilities

• Serves as primary contact and resource for patient appointment scheduling; may include collaboration with centralized contact center teams.
• Maintains provider and resource schedules through the use of Epic and system tools; may include oversight of schedule disruptions, development of inpatient service schedules, updating room scheduling tools, etc.
• Works to meet all department and CPG patient access goals and metrics.
• Coordinates with clinical teams to ensure all information and resources are available for patient care; may include scheduling interpreters for clinic visits, obtaining medical records, etc.
• Reviews and answers Epic InBasket messages, emails, and phone calls related to scheduling, patient access, and other administrative requests.
• Optimizes schedule utilization by monitoring and managing patient recall and wait lists, work queues, appointment referrals, etc.
• Addresses patient communication including faxes, mail, inbound and outbound phone calls, patient forms, etc.
• Performs general administrative duties to support department/office including creating correspondence, filing documents, photocopying, answering, and routing calls, collecting credentialing documents, submitting expense requests and meeting coordination.
• Orders and stocks supply perform record-keeping and/or cash reconciliation activities, act as liaison to other departments and/or vendors, take minutes at meetings, and perform quality management functions as necessary.
• Prepares minutes, agenda, and coordinates other meeting materials in a timely manner.
• May be responsible for basic payroll or timekeeping activities, human resources paperwork, and/or database record maintenance as necessary.
• May perform other department-specific duties and other assignments as appropriate.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

Primary Location Address 1575 Northeast Expy NE

Job Family

Practice Operations & Management

Children's Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children's is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children's is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children's offers access to more than 60 pediatric specialties and programs and is ranked among the top children's hospitals in the country by U.S. News & World Report. Children's has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.

We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.

Connect to our mission of making kids better today and healthier tomorrow.