Practice Manager 2 - General Surgery

10 Children's Healthcare of Atlanta, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Children’s Healthcare of Atlanta is seeking an experienced Operations Leader to oversee day-to-day practice operations across multiple locations. You will drive staffing, access, patient throughput, and financial performance while partnering with clinical operations leaders.

The role requires 5 years in healthcare operations with strong financial, HR, and systems background; familiarity with Microsoft and Epic is preferred. MBA or related field is a plus and growth opportunities are available.

Qualifications

• 5 years of experience in operations with strong financial, HR, and systems background.
• Experience in a physician practice setting.
• Strong communication and relationship-building skills.

Responsibilities

• Direct day-to-day practice operations, staffing, resources, access, patient throughput, and reporting.
• Identify and implement opportunities for gains in access, quality, revenue, and expense control.
• Provide onboarding and continued support to providers (schedules, reimbursement, clinic initiatives, staff concerns).
• Forecast and develop operational and capital budgets with monthly variance reporting and corrective actions.
• Manage practice-based revenue cycle, charge capture, reconciliation, collections, coding, and denial monitoring.
• Ensure backend processes support patient throughput and financial viability in a practice.
• Build relationships with stakeholders and communicate progress toward KPIs.
• Oversee expansion projects and related implementation.

Skills

Operations management

Financial acumen

Relationship building

Strategic thinking

Education

Bachelor's in Business Administration

MBA (Preferred)

Tools

Microsoft

Epic

Job description

Work Shift Day Work Day(s) Monday-Friday Shift Start Time Variable Shift End Time Variable Worker Sub-Type Regular Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.

Job Description

Oversees the day-to-day operations, ensuring a high-quality patient/family experience. Monitors and improves revenue generation and operational efficiency of the assigned practice(s). Oversees larger practices and multiple locations with high patient throughput, inpatient, and/or procedural services and an evolving strategic plan and/or growing scope of programs and/or services.

Experience 5 years of experience in operations with strong financial, human resources, and systems background. Experience in a physician practice setting. Demonstrated experience in various systems/software/technology components, e.g., Microsoft, Epic.

Preferred Qualifications Master's in Business Administration, Health Administration, or related field Education Bachelor's in Business Administration, Health Administration, or related field.

Certification Summary No professional certifications required.

Knowledge, Skills, and Abilities Ability to operate independently Able to plan and manage time effectively and execute projects to completion with minimal oversight Demonstrated strategic thinking and problem-solving ability Strong communication skills and ability to build productive relationships across various levels of the organization Personal organization and time management Human relations and teamwork Personal adaptability and motivation Listening Strong communication skills in order to effectively deal with conflicting views or issues and mediate fair solutions, as well as possessing excellent writing skills Analytical skills to resolve highly complex problems requiring the application of scientific or technical principles, theories, and concepts and in-depth, cross-functional, experienced-based knowledge Ability to identify and resolve important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry Ability to effectively manage employees within assigned practice Ability to persuade and negotiate with peer level managers on issues and programs that impact assigned practice.

Job Responsibilities

Partners with clinical operations leaders to direct day-to-day practice operations, including staffing, resources, access, patient throughput, reporting, and operational issues.

Assesses, identifies, and implements opportunities for additional gains in access, quality, revenue, and expense control.

Provides onboarding and continued support to providers, e.g., schedules, expense reimbursement, clinic initiatives, and staff concerns.

Forecasts and develops operational and capital budgets, providing monthly and ad hoc statistical data interpretation and variance reporting with timely immediate corrective action plans.

Manages practice-based revenue cycle charge capture and reconciliation, collections, internal controls, coding, and denial monitoring.

Ensures back-end processes and/or supports seamless transactions and processes that impact patient throughput and financial viability in a practice.

Ensures structure addresses changes in technology, operational processes, and practice needs.

Builds relationships with key stakeholders, communicating progress towards key performance indicators.

Partners with the corresponding entity for non-employed leased physicians and clinical staff needs and manages invoices and timely reimbursement.

Identifies and resolves important ethical, strategic, and operating problems that require innovative solutions based on extensive knowledge of the healthcare industry.

Oversees and directs administrative activities, including current operational policies and procedures and internal/external reports and correspondence.

Maintains open lines of communication and positive working relationships with staff, physicians, and key system partners.

Evaluates and makes recommendations for business development and expansion opportunities.

Oversees implementation of all expansion projects.

Maintains professional affiliations and enhances professional growth and development to remain current in changing healthcare trends as relates to management of clinic operations.

Understands and applies management information, concepts, and principles to practice operations, including risk management, compliance, information management, planning, marketing, governance, organizational dynamics, human resources, and financial management.

Responsible for all aspects of managing and leading a team including: interviewing, hiring, training, developing, directing work and processes, managing performance, recognizing, and rewarding employees.

Mentor team members to encourage personal and professional growth. Encourage ongoing skill development by providing opportunities for continued education.

Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address 2174 North Druid Hills Rd NE

Job Family Practice Operations & Management

Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials.

We offer a comprehensive compensation and benefit package that supports our mission, vision and values.

We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.