Practice Office & Support Manager (Hybrid) - Anesthesiology

Washington University; Missouri; On-site; USD 64,000 - 100,000; Full time

Benefits offered by this job

Up to 22 days vacation

Competitive health insurance

Metro U-Pass transit

403(b) Retirement Savings Plan

Wellness and EAP programs

Tuition assistance for you and family

Job summary

Washington University in St. Louis seeks a leader to direct clinical office operations, supervise clerical staff, medical assistants, and nurses, and coordinate with physicians and hospital systems.

The role includes payroll oversight, policy development, and ensuring regulatory compliance across departments. The candidate will oversee scheduling workflows, staff development, and performance metrics while acting as liaison between clinical teams, WashU, and BJH, with on-site presence weekly and

Qualifications

• Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.
• Work Experience: Physician Practice Management (2 Years)
• Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Responsibilities

• Plans, coordinates and implements operations of the practice including assistance with development and maintenance of efficient procedures and oversees administrative and clinical operations.
• Interacts and collaborates with clinicians to provide direction and oversight of schedules and workflows.
• Reviews clinician and staff productivity and metrics, including appointment, referral, and billing data.
• Maintains job descriptions for office, manages role posting and interviewing of new employees, acts to resolve personnel problems, prepares and approves staff schedules.
• Supervises the management of personnel, maintains records, makes hiring recommendations, evaluations, counseling, and terminations.

Skills

Leadership

Interpersonal Communication

Communication

Organizing

Problem Solving

Team Management

Adaptability

Education

Bachelor’s degree

Tools

Allscripts

Epic Applications

IDX Systems

Microsoft Office

Email Systems

Knowledge Management Systems

Online Programs

Job description

Location SAINT LOUIS, MO 63110 Scheduled Hours 40

Directs the clinical activities of the office, supervises, coordinates, and provides leadership functions for clerical staff, medical assistants, and nurses in conjunction with the physicians of the practice. Oversees personnel matters, maintains reports and acts as liaison between the office, Washington University, and the BJH hospital system.

Primary Duties & Responsibilities:

• Plans, coordinates and implements operations of the practice including assistance with development and maintenance of efficient procedures and oversees administrative and clinical operations.
• Interacts and collaborates with clinicians to provide direction and oversight of schedules and workflows.
• Reviews, assists, promotes and maintains development of office policies and procedures Facilitates educational opportunities for staff to ensure compliance with WU and regulatory guidelines.
• Reviews clinician and staff productivity and metrics, including appointment, referral, and billing data.
• Assesses new procedure implementation, including research of viability, education, privileging, billing, and tracking.
• Maintains job descriptions for office, manages role posting and interviewing of new employees, acts to resolve personnel problems, prepares and approves staff schedules.
• Supervises the management of personnel, maintains records, makes hiring recommendations, evaluations, counseling, and terminations.
• Manages time reporting and other changes affecting payroll.
• Submits payroll for processing.
• Supervises front desk staff including Pain-Psych co-pay collection process, timely completion of charge entry and maintenance of billing edits.
• Functions as working supervisor by filling in to cover front desk, medical records, and billing functions.
• Assists in preparation and distribution of monthly reports such as financial reports and patient requested reports.
• Assists with the utilization planning of space and facilities for clinics.
• Attends regularly scheduled staff and clinical meetings, including FPP COC, clinical taskforce and monthly and bi-monthly site meetings with clinical leadership.
• Is onsite at each clinical location once per week.
• Acts as a liaison between clinical staff and clinicians, WUSM and BJH, creating and maintaining a positive relationship.
• Coordinate the standardization of policies and practices with hospitals, department, and Medical School administration.
• Manages EPIC use, access and processes, acts as a liaison between clinicians, clinical staff, WUCAT, FPP, OpTIme, Ambulatory and AI teams.
• Provides oversight to patient communications including, warning, and dismissal letters.
• Manages clinician change requests.
• Performs other duties as assigned.

Working Conditions

Job Location/Working Conditions Normal office environment

Exposure to blood-borne pathogens Patient care setting

Physical Effort Typically sitting at desk or table Repetitive wrist, hand, or finger movement Occasional lifting (25 lbs or less)

Equipment Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education: Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses: No specific certification/professional license is required for this position.

Work Experience: Physician Practice Management (2 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

Preferred Qualifications

Education: No additional education unless stated elsewhere in the job posting.

Certifications/Professional Licenses: No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience: No additional work experience unless stated elsewhere in the job posting.

Skills: Allscripts, Communication, Computer Literacy, Email Systems, Epic Applications, IDX Systems, Interpersonal Communication, Knowledge Management Systems, Leadership, Microsoft Office, Online Programs, Organizing, Physician Offices

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Salary

Grade C12 Salary Range $64,300.00 - $99,700.00 / Annually. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Benefits Statement

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new child.
• Family care resources are also available for your continued childcare needs.
• Need adult care? We’ve got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Company Culture

Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care. WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems. We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.