Practice Office Manager - Pediatrics Central Administration

Washington University in St. Louis; Ann Arbor (MI); On-site; USD 71,000 - 110,000; Full time

Benefits offered by this job

Vacation & holidays

Metro transit U-Pass

Tuition assistance

Wellness resources

Job summary

Washington University in St. Louis seeks a results-driven Practice Director to oversee daily operations, staff management, and patient services within a Saint Louis-based medical setting.

You will liaise among staff, physicians, and the business office to ensure compliant, efficient practice performance. The role requires oversight of administrative and clinical teams, involvement in budgeting and strategic planning, and improvement of patient flow and service quality.

Qualifications

• Education: Bachelor's degree or combination of education and/or experience may substitute for minimum education.
• Certifications/Licenses: No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (2 Years)
• Skills: Not Applicable
• Driver’s License: A driver’s license is not required for this position.

Responsibilities

• Manages practice activities ensuring applicable policies, procedures and standard practices are adhered to for operation to run smoothly.
• Coordinates patient services with physicians and staff to provide quality care in an effective manner, promoting and maintaining good public relations with patients and families.
• Manages all aspects relating to support and clinical staff personnel, including hiring, orientation, scheduling, monitoring time, performance reviews, salary decisions, progressive discipline and terminations.
• Supervises onsite charge entry, copy collection process and functions as working supervisor by covering front desk, medical records and billing functions.
• Evaluates the efficiency of patient flow and other office operations to determine the most cost effective way of completing tasks; ensures continual quality improvement strategy, collects, measures and interprets operational and clinical income data.
• Collaborates with practice leaders to prepare and adhere to annual practice budget and strategic planning ensuring proper cost center methodology is followed in order to analyze the financial performance of the practice’s cost centers.

Skills

Interpersonal communication

Leadership

Oral communications

Organizing

Physician practice management

Solution implementation

Supervisory management

Written communication

Education

Bachelor's degree

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Directs practice activities ensuring applicable policies, procedures and standard practices are adhered to for practice to run smoothly. Serves as a liaison for staff, physicians, department/division business office and others for cohesive management of the practice. Supervises, oversees and provides leadership functions for support staff and clinical staff which may include medical assistants, lab and x-ray technicians, nurses and others. Provides input to efficiently and effectively manage administrative systems, operations, finances, marketing and related clinical and patient services functions. Participates in the strategic planning and overall development of the practice.

Job Description

Primary Duties & Responsibilities:

• Manages practice activities ensuring applicable policies, procedures and standard practices are adhered to for operation to run smoothly.
• Coordinates patient services with physicians and staff to provide quality care in an effective manner, promoting and maintaining good public relations with patients and families.
• Manages all aspects relating to support and clinical staff personnel, including hiring, orientation, scheduling, monitoring time, performance reviews, salary decisions, progressive discipline and terminations.
• Supervises onsite charge entry, copy collection process and functions as working supervisor by covering front desk, medical records and billing functions.
• Evaluates the efficiency of patient flow and other office operations to determine the most cost effective way of completing tasks; ensures continual quality improvement strategy, collects, measures and interprets operational and clinical income data:Identifies problems and organizes teams to develop and implement solutions, develops formal policy as necessary.
• Collaborates with practice leaders to prepare and adhere to annual practice budget and strategic planning ensuring proper cost center methodology is followed in order to analyze the financial performance of the practice's cost centers.
• Analyzes and presents financial reports and key performance indicators to physicians and leadership monthly.
• May collaborate with marketing and clinical team to create and implement the practice's internal and external marketing plan and develop programs and initiatives that enhance patient revenue.
• May oversee updates to the practice Web site and social media interactions.
• Reviews the practice compliance plan annually and ensures staff receives annual training as applicable, as well as, all required certifications are not expired.
• Maintains patient confidentiality by following the HIPAA Compliance Plan established by the practice.
• Works with IT vendor to ensure working internet, server, computers, printers, scanners and other electronic equipment.
• Ensures a proper inventory management system is in place for all practice supplies and develops relationship with all vendors and evaluates services needed for the practice.
• Performs other duties as required.

Working Conditions:

Job Location/Working Conditions

• Normal office environment.

Physical Effort

• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement (PC typing).

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree or combination of education and/or experience may substitute for minimum education.

Certifications** /Professional Licenses **:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (2 Years)

Skills:

Not Applicable

Driver’s License:

A driver’s license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications** /Professional Licenses **:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Interpersonal Communication, Leadership, Oral Communications, Organizing, Physician Practice Management, Solution Implementation, Supervisory Management, Written Communication

Grade

C13

Salary Range

$70,600.00 - $109,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please [e-mail] call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.