Practice Office Assistant - Crisis Walk In Gettysburg

WellSpan Health; Gettysburg (Adams County); On-site; USD 30,000 - 40,000; Part time

Benefits offered by this job

Comprehensive health benefits

Retirement savings plan

Paid time off (PTO)

Education assistance

Financial education and support

Expanded paid parental leave

Job summary

WellSpan Health is seeking a part-time clerical office assistant in Gettysburg, PA. This role involves managing telephone communications, greeting patients, scheduling appointments, and ensuring a friendly experience during visits. Candidates must possess strong interpersonal skills and meet educational requirements, including a Certificate Program or high school diploma with customer service experience.

The position offers comprehensive health benefits, retirement savings, and paid time off among other perks.

Qualifications

• Less than 1 year of relevant experience required.
• Medical terminology knowledge within 180 days preferred.

Responsibilities

• Answers telephones and provides information.
• Greets and registers patients according to policies.
• Schedules patient appointments.
• Processes patient charges and collects payments.
• Complies with all HIPAA rules and regulations.

Skills

Excellent interpersonal/communications skills

Knowledge of office operations

Computer skills

Education

Certificate Program Professional Medical, Administrative or Business School

High School Diploma or GED with customer service experience

Job description

General Summary

Performs a variety of clerical office duties related to telephone management, receiving patients, insurance/billing, electronic record management, scheduling and administrative support as necessary. Ensures that the patient visit is a well-coordinated and friendly experience.

Job Description

• Part‑time
• 48 hrs/2 weeks
• Weekends preferred

Responsibilities

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Greets and registers patients in accordance with established policies and procedures.
• Schedules patient appointments within established parameters.
• Performs various duties for effective check‑in and check‑out of patients.
• Prepares schedules and encounter forms for daily visits.
• Handles walk‑in patients in the appropriate manner.
• Ensures that Race, Ethnicity and Language is documented as appropriate.
• Processes patient charges and collects copays and deductibles.
• Performs various tasks related to end‑of‑day batch control, cash drawer etc.
• Enters and/or retrieves data from established computer files.
• Schedules appointments for patients with other provider offices and/or facilities including correct processing of necessary referral forms, pre‑authorization forms, test instructions, patient benefit verification and transfer of patient information.
• Processes requests for patient information according to policies and procedures, including record copy service and form tracking.
• Researches billing questions and problems for patients with centralized billing service.
• Types various notes, letters, memos and reports, as needed. Proofs materials for errors.
• Complies with all HIPAA rules and regulations.
• Processes mail including scanning and tasking if applicable.

Common Expectations

• Maintains established policies and procedures, objectives, quality assessment and safety standards.
• Complies with missed appointment policy (Admin 104).
• Supports Quality initiatives as determined by individual clinic site.
• Completes required education and competencies in a timely manner.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Establishes and maintains files and records on an ongoing basis.

Qualifications

Minimum Education

• Certificate Program Professional Medical, Administrative or Business School required, or
• High School Diploma or GED with 12 or more months of customer service experience required.

Work Experience

• Less than 1 year relevant experience required.

Courses And Training

• Medical terminology within 180 days preferred.

Knowledge, Skills, And Abilities

• Excellent interpersonal/communications skills.
• Knowledge of medical/mental health office operations to include reception, billing and insurance and general office skills.
• Computer skills to include typing.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded paid parental leave