Patient Access Assistant I - Ephrata - Days

WellSpan Health; Ephrata (Lancaster County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid time off (PTO)

Retirement savings plan

Short-term disability

Education assistance

DailyPay

Wellness programs

Job summary

WellSpan Health is seeking a patient access representative to support inpatient admissions, registration, and cashiering. You will greet patients, collect accurate biographical and financial information, prepare admitting forms, and assist with welcome kiosks and self-service tools.

This full-time role runs Monday–Friday 7:00 AM–3:30 PM with rotating weekends and holidays. Strong communication and interpersonal skills are essential to ensure smooth patient flow and accurate billing and insurance

Qualifications

• High School Diploma or GED required.
• Less than 1 year experience (3–6 months) required.
• 6–8 week in-house registration procedures and medical terminology courses upon hire.
• Excellent communication and interpersonal skills.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.
• Explains financial requirements and collects deposits or deductibles; explains insurance coverage and precertification/preauthorization as applicable.
• Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.
• Reviews pre-arrival and admission information to verify insurance coverage and eligibility.
• Receives payments from patients and issues receipts; assists with overpayments and accounts research as needed.
• Reconciles daily cash and verifies account balances.

Skills

Excellent communication

Interpersonal skills

Education

High School Diploma or GED

Job description

JOB DESCRIPTION

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties: Inpatient admissions, Registration, Patient Arrival, and Kiosk support. Performs a variety of functions including, but not limited to; pre-service outreach to patients, greeting all customers with a warm and personal greeting, promotion and support of self-service tools, interviewing, preparing admitting and other related forms, assigning rooms for inpatients (as appropriate), monitor waiting areas, and preparing information and charges for billing purposes. Also performs a variety of functions related to cashiering and insurance verification.

Shift

Full Time, Monday-Friday, 7-3:30pm. Rotating weekends and holidays.

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Prepares pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.
• Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.
• Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Makes bed assignments based on patient preference, condition and diagnosis.
• Receives payments from patients and issues receipts. Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.
• Reconciles daily cash and verifies account balances.
• Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments.
• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patients to acquire required authorizations and assignments of benefits.
• Maintains the insurance master file and updates as necessary.
• Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.
• Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices.
• Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.
• Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.

Common Expectations

• Types and/or compiles correspondence and reports, photocopies information, files information, answers the telephone, takes messages and directs calls.
• Prepares and maintains records of patient charges.
• Maintains department records, reports, files and census statistics as required.
• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.
• Participates in educational programs and inservice meetings.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.
• Provides outstanding service to all customers: Proactively approach and greet all guests with a warm and personal greeting.
• Fosters teamwork; and practices fiscal responsibility through improvement and innovation.

Qualifications

QUALIFICATIONS

Minimum Education

• High School Diploma or GED High School or G.E.D Required

Work Experience

• Less than 1 year 3 - 6 months Required

Courses And Training

• 6-8 week in-house registration procedures and medical terminology courses Upon Hire Required

Knowledge, Skills, And Abilities

• Excellent communication and interpersonal skills

Benefits Offered

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy