Practice Mgr, Sr - Ferguson Unit

The University of Texas Medical Branch; Midway (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

The University of Texas Medical Branch (UTMB) in Galveston seeks a Senior Practice Manager to lead one or more multidisciplinary medical practices and ensure high-quality patient care and service. You will work with Area Medical Directors to support staffing, budgets, policy implementation and staff development.

Responsibilities include personnel management, liaison with clinical departments and hospital programs, budget oversight, project coordination, and ensuring efficient practice operations

Qualifications

• Bachelor’s degree in Health Care Administration, Business Administration or equivalent in related field required.
• Minimum of five (5) years experience in health care setting with supervisory experience.
• Masters degree in Business Administration, Health Care Administration or related field preferred.
• Five (5) years experience in health care, preferably in an outpatient setting, with supervisory experience.

Responsibilities

• Defines non-clinical personnel requirements and position competencies for the practice with the management team.
• Monitors staffing levels and adjusts to meet care and financial objectives.
• Interviews, hires and orients non-clinical personnel with the practice management team.
• Evaluates performance and takes corrective action as appropriate.
• Represents the clinical practice in groups and with other UTMB components.
• Develops/modifies budgets under UT-MED guidance and monitors revenues and expenses.
• Ensures information supports billing functions.
• Maintains a physical presence and investigates opportunities for improvement in practice operations.
• Leads in policy implementation and staff development.
• Coordinates projects across departments and communicates progress to senior management.
• Ensures effective patient flow, resolves operational issues and supports service delivery.
• Identifies safety issues and ensures staff training in safety and infection control.
• Assists in developing medical office policies and procedures.
• Participates in continuing education and shares knowledge with colleagues.
• Performs related duties and supports internal controls and compliance.

Skills

Outpatient operations

Personnel management

Accounting & finance

Problem solving

Written & verbal communication

Interpersonal skills

Computer literacy

Financial analysis

Multi-location operations

Data interpretation

Education

Bachelor's degree in Health Care Administration or Business Administration

Masters degree preferred (MBA/Health Care Admin)

Job description

To participate as a member of one or more multi-disciplinary management team(s) managing a medical practice(s) while delivering quality patient care and ensuring a customer service attitude among staff. The Senior Practice Manager works with the Area Medical Director(s) in the operation of the practice(s) in responding to the needs of the patient, clinical department, and Group Practice to fulfill the mission and vision of UTMB.

MAJOR DUTIES / CRITICAL TASKS:

• Personnel Management:
  • Defines non-clinical personnel requirements and position competencies for the practice jointly with the practice management team and an Group Practice.
  • Continuously monitors staffing levels and adjusts as appropriate to meet various clinical care and financial objectives.
  • Promptly interviews, hires and orients non-clinical personnel in conjunction with the practice management team.
  • Objectively evaluates/documents performance of personnel and takes corrective action as appropriate.
• Administrative and Medical Liaison:
  • Participates in group practice, clinical department, and hospital-wide programs affecting the delivery of care and business practices.
  • Represents the clinical practice when meeting and working with other components of UTMB.
• Finance / Account Management:
  • Works with the practice management team to develop/modify supply, personnel, capital equipment, and special program budgets under the guidance of UT-MED Administration.
  • Monitors revenue and expense budgets on an on-going basis and takes appropriate action to ensure practice will be within budget guidelines.
  • Ensures appropriate information is gathered and transmitted in support of billing functions.
• Leadership:
  • Maintains a continuous physical presence within the clinical practice and responds to requests for assistance.
  • Creatively identifies opportunities for improvement in all aspects of practice.
  • Facilitates patient flow communication and problem resolution.
  • Assists with implementation of policies and programs.
  • Serves as a resource person and role model for staff.
  • Encourages participation in practice activities.
  • Assumes interim role on behalf of Associate Administrator in their absence when requested.
  • Assist in the training and orientation of Practice Manager I & II.
• Program Development and Project Coordination:
  • Serves, as requested, on task forces, work groups, or committees.
  • Networks with other departments and services to further program development.
  • Leads/participates, as appropriate, in collaborative team approaches to developing and enhancing an integrated system of care.
  • Works with projects to a timely resolution and completes assignments according to agreed upon deadlines.
  • Updates the appropriate persons of the progress of the project(s) as appropriate.
  • Works diligently with other departments on various projects as necessary or as assigned.
  • Works with senior management on projects as requested.
• Communication:
  • Effectively communicates with medical, clinical and clerical staff to ensure the efficient operations of the medical practice.
  • Effectively communicates with patients and visitors to resolve inquiries (billing, scheduling, et al).
  • Effectively communicates with other members of the practice management team to ensure the efficient operations of the medical practice.
  • Recognizes the need and responds in a timely manner, to inform senior management of operational issues within areas of responsibility.
• Maintenance of Environment and Security:
  • Identifies and promptly addresses unsafe practices and other safety issues in the medical practice.
  • Ensures staff participation in all fire safety, infection control and other mandatory training.
• Medical Office / Administrative Policies:
  • Assists in the development and implementation of medical office or administrative policies related to the delivery of care and/or business practices of the medical practice as appropriate.
• Continuing Education:
  • Actively participates in continuing education activities.
  • Prepares and presents information to co-workers after attending special programs and workshops as appropriate.
  • Accepts responsibility for personal professional development and demonstrates desire for personal growth.
• Other:
  • Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.
  • Performs related duties as assigned by senior management.

Required

Bachelor’s degree in Health Care Administration, Business Administration or equivalent in related field required. Minimum of five (5) years experience in health care setting with supervisory experience.

Preferred Education / Experience

Masters degree in Business Administration, Health Care Administration or related field preferred. Five (5) years experience in health care, preferably in an outpatient setting, with supervisory experience.

Knowledge / Skills / Abilities

• Outpatient operations and management
• Personnel management and supervision
• Accounting and finance
• Problem solving skills
• Written and verbal communication skills
• Interpersonal skills
• Computer literacy
• Financial analysis skills
• Ability to plan, organize, supervise and coordinate medical office operations as member of a multi-disciplinary management team.
• Ability to manage the daily operations of multiple practice locations.
• Ability to function in a highly complex environment, interpret, analyze and present data of a complex nature.

Equipment

Standard office equipment.

Working Environment

Standard hospital, clinical and/or office environment.

Other

Specific job requirements or physical location of some positions allocated to this classification, may render this position security sensitive, and thereby subject to the provisions of Section 51.215, Texas Education Code.

ANY QUALIFICATIONS TO BE CONSIDERED AS EQUIVALENTS IN LIEU OF STATED MINIMUMS REQUIRE THE PRIOR APPROVAL OF THE CHIEF HUMAN RESOURCES OFFICER.

THE UNIVERSITY OF TEXAS MEDICAL BRANCH AT GALVESTON IS AN EQUAL OPPORTUNITY / AFFIRMATIVE ACTION UNIVERSITY