Practice Manager-Surgery Institute-Breast/Plastic Surgery

Highmark Health; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Job summary

Allegheny Health Network is seeking an experienced Operations Manager to oversee the daily operations of physician practices across multiple locations. You will supervise front and back office staff, manage schedules, and ensure efficient workflows.

In partnership with leadership, you will develop the practice budget, monitor revenue cycle metrics, address patient concerns, and drive quality improvements while ensuring regulatory compliance. Some travel to various practice locations is required.

Qualifications

• Bachelor’s degree or relevant experience in lieu of degree.
• 3-5 years’ experience in physician practice with at least 2 years in management.

Responsibilities

• Manages the day to day operations of the physician practice(s), including front and back office functions.
• Supervises staff, conducts interviews, hires, trains and performance evaluations.
• Develops the practice budget with leadership; monitors key financial and revenue cycle metrics.
• Monitors patient satisfaction reports and addresses variances or complaints.
• Drives quality and performance improvement by tracking metrics and addressing deficiencies.
• Collaborates with physicians and leadership to achieve organizational goals.
• Ensures compliance with regulatory requirements.
• Requires frequent travel to various practice locations.

Education

Bachelor’s degree or relevant experience

3-5 years of physician practice setting experience with 2 years in practice management

CPPM (Certified Physician Practice Manager) certification

Experience managing multiple sites

Job description

Company :

Allegheny Health Network

Job Description :

GENERAL OVERVIEW:

This job manages the daily operations of a complex large/multiple full time locations/physician practices.

ESSENTIAL RESPONSIBILITIES:

• Manages the day to day operations of the physician practice(s), including front and back office functions. (20%)
• Supervises staff, resolves problems and implements approved disciplinary action. Interviews, hires, trains and conducts performance evaluations. (20%)
• In conjunction with the director, develops the practice budget. Manages and monitors key financial and revenue cycle metrics, including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Provides primary (or secondary) review of reconciliation of monies being collected and deposited. (20%)
• Responsible for monitoring patient satisfaction reports, identifying variances from standard, addressing and resolving patient complaints. (10%)
• Responsible for quality and performance improvement by monitoring metrics and addressing deficiencies. (10%)
• Works collaboratively with physicians, leadership and health professionals to accomplish organization and practice goals. (10%)
• Ensures compliance with all regulatory requirements. (10%)
• Requires frequent travel to various practice locations.

QUALIFICATIONS:
Minimum

• Bachelor’s degree or relevant experience and/or education as determined by the company in lieu of bachelor’s degree
• 3-5 years’ experience in physician practice setting with 2 years’ practice management experience.

Preferred

• Experience managing multiple sites.
• CPPM (Certified Physician Practice Manager) certification.

_ Disclaimer: _ The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

_ Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._

_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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