Practice Manager - Storm Eye Institute - MUSCP

MUSC Health; Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Medical University of South Carolina is seeking a Manager of Ambulatory Services to oversee day-to-day operations across MUSC Health Ambulatory clinics, ensuring timely patient access and a high-quality care experience.

You will collaborate with ICCE department leaders, physicians, nurses and staff to optimize workflows, achieve fiscal accountability, drive process improvements and lead staff growth and engagement.

Qualifications

• Bachelor's degree in Business Management or related field.
• Minimum of two years of healthcare work experience.
• Strong leadership, communication, and problem-solving abilities.

Responsibilities

• Oversee day-to-day ambulatory clinic operations and ensure efficient workflows.
• Collaborate with ICCE leaders, physicians, nurses and staff to optimize patient access and care quality.
• Lead staff onboarding, training, and performance development; monitor compliance and quality metrics.
• Manage budgets and contribute to fiscal stewardship while implementing process improvements.
• Present reports at meetings and drive continuous improvement initiatives.

Skills

Leadership

Communication

Critical thinking

People management

Problem solving

EHR

Education

Bachelor's degree in Business Management or related field

Tools

EHR

Job description

Job Description Summary

The Manager of Ambulatory Services is responsible for overseeing the day to day clinic operations within MUSC Health Ambulatory clinics. In collaboration with ICCE Department leaders and other leaders, the Manager ensures effective operations and proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed. The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of a quality patient care experience. In addition to being responsible for daily clinical operations, the Manager is also responsible for clinical outcomes, fiscal stewardship, staff growth/retention, process improvement, metrics reporting and development and quality of patient care.

The Manager of Ambulatory Services is responsible for overseeing the day to day clinic operations within MUSC Health Ambulatory clinics. In collaboration with ICCE Department leaders and other leaders, the Manager ensures effective operations and proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed. The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of a quality patient care experience. In addition to being responsible for daily clinical operations, the Manager is also responsible for clinical outcomes, fiscal stewardship, staff growth/retention, process improvement, metrics reporting and development and quality of patient care.

Entity

University Medical Associates (UMA) Only Employees and Financials

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC002000 UMA AMB OPHT East Cooper Ophth eac CC

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Day (United States of America)

Job Duties

Management

Manages the day-to-day operations to include ongoing review and evaluations of operational issues. Recommends measures to improve performance and increase efficiency in the office. In collaboration with administrative team, assures that all providers and staff are adequately on-boarded and trained regarding operational practices protocols, and policies, including the appropriate use of EHR. Continuously monitors for compliance. Initiates and facilitates monthly staff meetings. Follows up timely to issues needing resolution. Attends and participates in bi-monthly provider meetings. Follows up timely with a sense of urgency to issues needing resolution. Attends educational conferences, seminars, and activities to keep informed of new developments in the health care field.

Administrative

Oversees the ordering, stocking, and maintenance of adequate inventories of all medical and office supplies. Reviews all invoices and statements received from vendors for payment. Checks all invoices for discounts earned. Works and collaborates with other Practice Managers to ensure practices are staffed appropriately. Participates in ad hoc projects, as assigned. Attends and participates in meetings/committees, and presents reports as needed.

People

Leads/Assists in Human Resources activities including job posting, interviewing, hiring, orientation, performance management, disciplinary issues, resolving staff complaints, termination, and training and continued education of staff to ensure compliance with performance standards. Develops staff through coaching, mentoring, rewarding, re/training, and guiding. Assists the management team with investigations of patient complaints and incidents. Performs staff education and/or re/training if needed in resolution of an event. Empowers employees and recognizes and rewards their contributions.

Business

Commits to a focus on continuous improvement of workflow processes and procedures. Prepares office budget under the direction of management. Monitors, verifies and reconciles expenditure of budgeted funds. Maintains adequate inventory and effectively controls practice expenses in accordance with medical office budget. Reviews Provider Scorecards monthly for performance expectations (i.e. patients/day, collections, coding, projected revenue vs. actual, etc.) and reports at appropriate meetings. Identifies/implements cost-effective approaches to increase revenue streams and ROIs. Ensures quality of work performed by direct reports.

Skills/Qualities/Knowledge

Skilled at taking teams to the next level through effective leadership, empowerment and management. Possesses leadership, communication, and critical thinking skills. Skilled in personnel management, organizing, planning, exercising initiative, judgment, problem solving, decision-making, development and maintaining effective relationships with providers, clinical and clerical staff, patients and the public. Skilled in analyzing situations accurately and taking effective action. Strong interpersonal skills. Skilled in organizing work, prioritizing, and achieving goals and objectives. Knowledge of EHR.

Additional Job Description

Minimum Required Education and Experience

Education: Bachelor's degree in Business Management or related field required.

Experience: Minimum of two (2) years of prior healthcare work experience required.

Physical Requirements

Continuous requirements are to perform job functions while standing, walking, and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions . Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees